(Senior) Manager, Royalty Processing (Inbound) – Warner Music Group

Lead, manage, and inspire a high-performing APAC royalty processing team of 4 based in KL, Malaysia.

Foster a collaborative and results-driven culture.

Provide coaching, guidance, and professional development.

Set strategic direction for royalty processing aligned with global goals.

Standardize procedures across territories and markets.

Leverage technology to improve efficiency and accuracy.

Collaborate with digital licensing and finance teams to operationalize digital licenses.

Evaluate third-party processing partners and DSPs.

Participate in quarterly business reviews and improve approval turnaround times.

Ensure timely and accurate completion of royalty cycles across all income types.

Oversee ingestion, reconciliation, and matching of royalty data.

Maintain robust validation processes and resolve discrepancies.

Promote a service-oriented mindset and high standards of support.

Develop methodologies for royalty allocation and payment.

Contribute to global standardization efforts and resource deployment.

Align regional processes with global strategies.

Tailor standardized procedures to meet local market needs.

Identify and implement tech solutions to enhance processing workflows.

Act as Asia lead stakeholder in collaboration with WMG Technology.

Lead initiatives to improve workflows and operational efficiency.

Align regional efforts with global transformation strategies.

Establish QA protocols to ensure data integrity.

Ensure compliance with legal and contractual obligations.

Complete SOX audit processes and internal controls on schedule where applicable.

Define and report OKRs across operational functions.

Generate performance analytics and insights for senior leadership.

Build and maintain relationships with writers, clients, PROs, DSPs, and third-party partners.

Communicate effectively with internal and external stakeholders.

Collaborate with finance, publishing administration, digital licensing teams and local business leads.

Prepare reports and participate in business meetings.

Address inquiries related to royalty processing.

Demonstrated success in managing global/regional teams and standardizing processes.

Excellent communication, stakeholder management, and analytical skills.

Strong command in written and spoken English and any other Asian language is a plus.

Have a high-level of numeracy.

Experience in data manipulation and are confident in completing analysis on high volume of data.

Skilled in project management (Agile preferred) and change leadership.

Familiarity with process improvement methodologies (e.g., Six Sigma).

Proficiency in financial data tools preferably with Excel (Advanced). Power Query, SQL, Alteryx or alternate data manipulation tools.

Experience with Tableau, Snowflake, Looker, Power BI, royalty systems (CRD/DIF formats).

Experience in income processing within music publishing or a related industry, such as media and entertainment.

Experience in modeling income allocations and managing deferred income/revenue.

SOX compliance experience.