Senior Omnichannel Fraud, Chargeback & Payment Analyst at Swarovski Global Business - Kuala Lumpur

The Senior Omnichannel Fraud, Chargeback & Payment Analyst is responsible for leading initiatives to enhance authorization rates and minimize costs. This role plays a crucial part in mitigating fraud risks while collaborating with various stakeholders to optimize payment processes and improve overall business performance.

In this role, you will engage in daily risk and fraud analysis, focusing on high-risk orders and transactions to maximize revenue and reduce potential losses. You will work closely with internal teams and external partners to implement effective fraud prevention strategies and manage the chargeback lifecycle.

Key Responsibilities:

• Lead initiatives to improve authorization rates and reduce costs.
• Translate fraud and behavioral data into strategic actions and business cases.
• Collaborate with strategic fraud prevention partners on dispute performance and fraud strategies.
• Execute daily risk and fraud analysis against high-risk orders and transactions.
• Provide second-level support for consumer service requests related to payment and fraud inquiries.
• Manage the end-to-end chargeback lifecycle as the dispute management process owner.
• Collect and analyze online payment and fraud prevention-related data from high-risk orders.
• Monitor payment performance metrics, including authorization and conversion rates.
• Collaborate with the Digital Team to optimize payment checkout flows and offerings.
• Prepare strategic KPI reports and participate in quarterly business reviews with third-party providers.