Senior Technical Support Engineer at Aptronics Sdn Bhd - Selangor
This job is no longer accepting applications.
It was posted on 8 June 2026 and has passed its 30-day listing period. See open Engineer jobs.
Role Summary
The Senior Technical Support Engineer is responsible for providing advanced technical assistance to clients. This role involves troubleshooting complex issues and collaborating with cross-functional teams to enhance system performance and user experience.
Job Description
As a Senior Technical Support Engineer, you will engage in day-to-day technical support activities, ensuring optimal performance of systems while addressing client needs. You will work in a dynamic environment, collaborating with various teams to resolve escalated problems and contribute to product development discussions.
Key Responsibilities:
- Provide advanced technical assistance to clients.
- Troubleshoot complex hardware and software issues.
- Collaborate with cross-functional teams to resolve escalated problems.
- Maintain documentation and contribute to knowledge base updates.
- Train junior staff on technical support processes.
- Participate in product development discussions to enhance user experience.
- Ensure optimal performance of systems and services.
Job Requirements
Bachelor's degree in Computer Science or related field.
Minimum 5 years of experience in technical support or IT.
Proficient in troubleshooting hardware and software issues.
Strong understanding of networking concepts.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Experience with ticketing systems and remote support tools.
Senior Technical Support Engineer - Frequently Asked Questions
What is the salary for a Senior Technical Support Engineer at Aptronics Sdn Bhd in Selangor?
Aptronics Sdn Bhd has not disclosed the salary for this role. Senior Technical Support Engineer positions in Selangor typically pay RM800–RM9,500 per month, based on the 57 comparable vacancies currently listed on SuperJobs.
Where is this Senior Technical Support Engineer job located?
This Senior Technical Support Engineer position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Senior Technical Support Engineer role?
Aptronics Sdn Bhd is looking for Bachelor's degree in Computer Science or related field.; Minimum 5 years of experience in technical support or IT.; Proficient in troubleshooting hardware and software issues..
How do I apply for this Senior Technical Support Engineer job at Aptronics Sdn Bhd?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Aptronics Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Senior Technical Support Engineer Salary at Aptronics Sdn Bhd
Aptronics Sdn Bhd has not disclosed the salary for this role. Senior Technical Support Engineer positions in Selangor typically pay RM800–RM9,500 per month, based on the 57 comparable vacancies currently listed on SuperJobs.
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