Senior Technical Support Engineer – Aptronics Sdn Bhd
Role Summary
The Senior Technical Support Engineer is responsible for providing advanced technical assistance to clients. This role involves troubleshooting complex issues and collaborating with cross-functional teams to enhance system performance and user experience.
Job Description
As a Senior Technical Support Engineer, you will engage in day-to-day technical support activities, ensuring optimal performance of systems while addressing client needs. You will work in a dynamic environment, collaborating with various teams to resolve escalated problems and contribute to product development discussions.
Key Responsibilities:
- Provide advanced technical assistance to clients.
- Troubleshoot complex hardware and software issues.
- Collaborate with cross-functional teams to resolve escalated problems.
- Maintain documentation and contribute to knowledge base updates.
- Train junior staff on technical support processes.
- Participate in product development discussions to enhance user experience.
- Ensure optimal performance of systems and services.
Job Requirements
Bachelor's degree in Computer Science or related field.
Minimum 5 years of experience in technical support or IT.
Proficient in troubleshooting hardware and software issues.
Strong understanding of networking concepts.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Experience with ticketing systems and remote support tools.
Quick Info
Company
Aptronics Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Networking
Documentation
Communication
Team Collaboration
Analytical Skills
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