Senior Technical Support Engineer – Aptronics Sdn Bhd
Role Summary
The Senior Technical Support Engineer will provide advanced technical assistance, troubleshoot complex issues, and enhance system performance while collaborating with teams and training junior staff to improve overall service delivery.
Job Description
As a Senior Technical Support Engineer, you will be responsible for providing advanced technical assistance to clients, troubleshooting complex issues, and ensuring optimal performance of systems. You will collaborate with cross-functional teams to resolve escalated problems, maintain documentation, and contribute to knowledge base updates. Your role will also involve training junior staff and participating in product development discussions to enhance user experience. Strong communication and analytical skills are essential for effectively addressing client needs and improving service delivery.
Job Requirements
Bachelor's degree in Computer Science or related field
Minimum 5 years of experience in technical support or IT
Proficient in troubleshooting hardware and software issues
Strong understanding of networking concepts
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Experience with ticketing systems and remote support tools
Familiarity with cloud technologies and virtualization
Quick Info
Company
Aptronics Sdn Bhd
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Technical Support
Troubleshooting
Networking
Communication
Documentation
Cloud Technologies
Ticketing Systems
Team Collaboration
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