Service Assistant – TOPCON POSITIONING ASIA (MALAYSIA) SDN BHD
Role Summary
The Service Assistant is responsible for providing after-sales maintenance and technical solutions to ensure efficient product performance. This role involves overseeing installation, configuration, and maintenance of equipment while troubleshooting technical issues to support customers and ensure a smooth workflow.
Job Description
The Service Assistant plays a crucial role in the daily operations by ensuring that all equipment functions optimally and addressing any technical challenges that arise. Working closely with customers, this position requires a proactive approach to problem-solving and effective communication.
Key Responsibilities:
- Oversee installation of equipment to ensure proper setup.
- Configure systems according to customer specifications.
- Perform regular maintenance checks to ensure product performance.
- Troubleshoot technical issues and provide timely solutions.
- Engage with customers to understand their needs and provide support.
- Document service activities and maintain accurate records.
- Collaborate with team members to improve service delivery.
Job Requirements
Relevant technical qualification in Electrical Engineering or Electronics.
Proven experience in an electrical or installation environment.
Strong industry knowledge.
Experience engaging with customers in a pressured environment.
Computer literacy and good organizational skills.
Strong creative thinking and problem-solving skills.
Ability to work under pressure and handle stress.
Quick Info
Company
TOPCON POSITIONING ASIA (MALAYSIA) SDN BHD
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Technical Support
Customer Engagement
Problem Solving
Installation
Maintenance
Troubleshooting
Communication
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