Service Delivery Manager at TGS International Group - Johor Bahru
Role Summary
The Service Delivery Manager will oversee the successful delivery of IT infrastructure and data centre services, ensuring compliance with SLAs and KPIs while leading technical teams. This role is ideal for someone with extensive experience in service delivery and operations management.
Job Description
TGS International Group is seeking an experienced Service Delivery Manager for a leading global technology and infrastructure services organization in Johor, Malaysia. This senior site-based role involves managing IT infrastructure and data centre services for a key client, ensuring operational performance and client satisfaction. The successful candidate will lead on-site technical teams and act as the primary contact for service delivery operations.
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Job Requirements
10+ years' experience within IT infrastructure, data centre or mission-critical technology environments
Minimum 5 years' experience within Service Delivery, Operations Management or a similar leadership position
Strong experience managing technical engineering teams and supervisors
Proven experience managing service performance against SLAs and KPIs
Strong understanding of ITIL-based service environments
Demonstrable experience managing senior client relationships
Strong reporting, analytical and organisational capabilities
Experience working within structured operational and contractual environments
Service Delivery Manager - Frequently Asked Questions
What is the salary for a Service Delivery Manager at TGS International Group in Johor?
TGS International Group has not disclosed the salary for this role. Service Delivery Manager positions in Johor typically pay RM2,000–RM6,000 per month, based on the 10 comparable vacancies currently listed on SuperJobs.
Where is this Service Delivery Manager job located?
This Service Delivery Manager position is based in Johor, Malaysia. This role is fully on-site.
What qualifications do I need for this Service Delivery Manager role?
TGS International Group is looking for 10+ years' experience within IT infrastructure, data centre or mission-critical technology environments; Minimum 5 years' experience within Service Delivery, Operations Management or a similar leadership position; Strong experience managing technical engineering teams and supervisors.
How do I apply for this Service Delivery Manager job at TGS International Group?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-07.
Quick Info
Company
TGS International Group
Location
Johor
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Service Delivery Manager Salary at TGS International Group
TGS International Group has not disclosed the salary for this role. Service Delivery Manager positions in Johor typically pay RM2,000–RM6,000 per month, based on the 10 comparable vacancies currently listed on SuperJobs.
How to Apply for This Service Delivery Manager Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions TGS International Group asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-07, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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