Solutions Architect - Telephony, Voice Contact Center at Experian Marketing Services (Malaysia) Sdn Bhd - Selangor
Role Summary
Join Experian as a Solutions Architect to lead the transformation of enterprise telephony and contact center services. This role requires extensive experience in cloud solutions and contact center architecture.
Job Description
Experian is a global data and technology company that empowers opportunities for individuals and businesses worldwide. As a Solutions Architect, you will be responsible for leading cloud-first transformation programs for enterprise telephony and contact center services. This role involves defining strategies, standards, and roadmaps for voice and customer engagement platforms, while overseeing the architecture for PSTN/calling and contact center flows.
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Job Requirements
10–15+ years in developing enterprise telephony/voice and contact center solutions in different environments (global/multi-region preferred).
Experience in modernizing from legacy PBX/contact center platforms to cloud SaaS models.
Knowledgeable in contact center domain depth including call flows, IVR/ACD, recording, QA, analytics, and CRM integration patterns.
Ability to communicate and translate architecture tradeoffs into clear decisions for different audiences.
Manage operational governance and discipline in environments with active risk and compliance review cycles.
Solutions Architect - Telephony, Voice Contact Center - Frequently Asked Questions
What is the salary for a Solutions Architect - Telephony, Voice Contact Center at Experian Marketing Services (Malaysia) Sdn Bhd in Selangor?
Experian Marketing Services (Malaysia) Sdn Bhd has not disclosed the salary for this role. Solutions Architect - Telephony, Voice Contact Center positions in Selangor typically pay RM500–RM9,000 per month, based on the 69 comparable vacancies currently listed on SuperJobs.
Where is this Solutions Architect - Telephony, Voice Contact Center job located?
This Solutions Architect - Telephony, Voice Contact Center position is based in Selangor, Malaysia. This role is hybrid — part on-site, part remote.
What qualifications do I need for this Solutions Architect - Telephony, Voice Contact Center role?
Experian Marketing Services (Malaysia) Sdn Bhd is looking for 10–15+ years in developing enterprise telephony/voice and contact center solutions in different environments (global/multi-region preferred).; Experience in modernizing from legacy PBX/contact center platforms to cloud SaaS models.; Knowledgeable in contact center domain depth including call flows, IVR/ACD, recording, QA, analytics, and CRM integration patterns..
How do I apply for this Solutions Architect - Telephony, Voice Contact Center job at Experian Marketing Services (Malaysia) Sdn Bhd?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-09.
Quick Info
Company
Experian Marketing Services (Malaysia) Sdn Bhd
Location
Selangor
Salary
Undisclosed
Incentive / Bonus
Great compensation package and discretionary bonus plan, Paid annual leaves
Skills Required
6 skills
Click to submit your application
Required Skills
Solutions Architect - Telephony, Voice Contact Center Salary at Experian Marketing Services (Malaysia) Sdn Bhd
Experian Marketing Services (Malaysia) Sdn Bhd has not disclosed the salary for this role. Solutions Architect - Telephony, Voice Contact Center positions in Selangor typically pay RM500–RM9,000 per month, based on the 69 comparable vacancies currently listed on SuperJobs.
How to Apply for This Solutions Architect - Telephony, Voice Contact Center Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Experian Marketing Services (Malaysia) Sdn Bhd asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-09, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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