T&T Senior Consultant – Deloitte Regional Services Center Sdn. Bhd.
Deloitte Regional Services Center Sdn. Bhd.
Technology-Software
Role Summary
The role involves providing Level 2 AMS support for SAP systems by working with the Functional team to troubleshoot and resolve production incidents of varying complexity. The position includes delivering enhancements, maintaining documentation, adhering to AMS processes and client IT policies, and participating in Continuous Improvement initiatives.
Job Description
The role involves providing Level 2 AMS support by collaborating with the Functional team to perform troubleshooting, resolve production incidents of simple to medium complexity, and monitor fixes in line with agreed Service Level Agreements (SLA). The candidate will also deliver enhancements, maintain documentation according to standards and best practices, comply with AMS processes and client IT policies, and participate in Continuous Improvement initiatives.
Job Requirements
Ability to provide Level 2 AMS support and collaborate with functional teams.
Capability to troubleshoot and resolve production incidents of simple to medium complexity.
Skill in delivering enhancements within agreed timeframes and maintaining quality.
Competence in maintaining documentation according to standards and best practices.
Understanding and adherence to standard AMS processes and client IT policies.
Willingness to participate in continuous improvement initiatives.
Ability to support project teams in developing work products, presentation materials, and documentation.
Effective coordination and communication skills with clients and team members.
Commitment to uphold firm standards and ethos in interactions.
Support for business development activities including proposal and presentation preparation.
Quick Info
Company
Deloitte Regional Services Center Sdn. Bhd.
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
Click to submit your application
Required Skills
Application Management Services (AMS)
Incident Troubleshooting
Production Support
Process Compliance
Documentation Management
Continuous Improvement
Team Collaboration
Client Communication
Project Support
Business Development Assistance
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