Team Manager - Consumer Contact Centre at Maxis Communications - Selangor
Role Summary
The Team Manager - Consumer Contact Centre is responsible for leading and motivating a team of customer service representatives to deliver exceptional experiences. This role impacts customer satisfaction and team performance within a dynamic contact centre environment.
Job Description
As a Team Manager in the Consumer Contact Centre, you will oversee daily operations and ensure your team meets performance targets while providing outstanding service to customers. You will collaborate with various departments to enhance customer journeys and drive continuous improvement.
Key Responsibilities:
- Lead and motivate a team of customer service representatives.
- Monitor team performance against KPIs and provide feedback.
- Conduct performance reviews and manage team development.
- Handle escalated customer inquiries and resolve issues.
- Collaborate with other departments to improve customer experiences.
- Analyze data to identify areas for improvement.
- Manage team schedules and ensure adequate coverage.
Job Requirements
Bachelor's degree in Business Administration, Communications, or a related field.
Minimum of 3-5 years of experience in a customer service environment.
At least 1-2 years in a supervisory or team lead role.
Proven ability to lead and motivate a team.
Excellent communication and interpersonal skills.
Quick Info
Company
Maxis Communications
Location
Selangor
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Leadership
Customer Service
Data Analysis
Problem Solving
Communication
Team Management
Performance Monitoring
Team Manager - Consumer Contact Centre Salary at Maxis Communications
Maxis Communications has not disclosed the salary for this role. Team Manager - Consumer Contact Centre positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 48 comparable vacancies currently listed on SuperJobs.
How to Apply for This Team Manager - Consumer Contact Centre Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Maxis Communications asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-24, so apply early.
Team Manager - Consumer Contact Centre - Frequently Asked Questions
What is the salary for a Team Manager - Consumer Contact Centre at Maxis Communications in Selangor?
Maxis Communications has not disclosed the salary for this role. Team Manager - Consumer Contact Centre positions in Selangor typically pay RM1,000–RM6,000 per month, based on the 48 comparable vacancies currently listed on SuperJobs.
Where is this Team Manager - Consumer Contact Centre job located?
This Team Manager - Consumer Contact Centre position is based in Selangor, Malaysia. This role is fully on-site.
What qualifications do I need for this Team Manager - Consumer Contact Centre role?
Maxis Communications is looking for Bachelor's degree in Business Administration, Communications, or a related field.; Minimum of 3-5 years of experience in a customer service environment.; At least 1-2 years in a supervisory or team lead role..
How do I apply for this Team Manager - Consumer Contact Centre job at Maxis Communications?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-24.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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