Team Manager – Maxis Communications
Role Summary
The Team Manager will oversee the Consumer Contact Centre team, ensuring high levels of customer satisfaction and performance. This role is critical for achieving service level agreements and fostering a positive work environment.
Job Description
As a Team Manager in the Consumer Contact Centre, you will lead and motivate a team of customer service representatives to deliver exceptional experiences. Your responsibilities include monitoring performance against KPIs, conducting performance reviews, handling escalated inquiries, and collaborating with other departments to enhance customer journeys. You will also analyze data to identify improvement areas and manage team schedules.
Job Requirements
Bachelor's degree in Business Administration, Communications, or a related field
Minimum of 3-5 years of experience in a customer service environment
At least 1-2 years in a supervisory or team lead role
Proven ability to lead and motivate a team
Excellent communication and interpersonal skills
Strong problem-solving abilities
Proficiency in contact centre software and Microsoft Office Suite
Flexibility to work shifts as required
Quick Info
Company
Maxis Communications
Location
Selangor
Salary
Undisclosed
Skills Required
5 skills
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Required Skills
Leadership
Customer Service
Communication
Problem-Solving
Data Analysis
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