Team Member, Team 1 (Monitoring & Detection) – RHB Bank
Role Summary
The Team Member in Monitoring & Detection is responsible for reviewing and analyzing cases from the fraud detection system. This role plays a crucial part in ensuring the security of customer transactions and maintaining the integrity of banking operations.
Job Description
As a Team Member in Monitoring & Detection, you will engage in daily activities that involve reviewing customer transactions for any suspicious activities and ensuring timely resolutions. You will work closely with your team to uphold service level agreements and contribute to the overall safety of the banking environment.
Key Responsibilities:
- Review and analyze fraud detection cases
- Observe customer internet banking activities
- Perform callbacks for suspicious transactions
- Resolve transactions within service level agreements
- Raise Suspicious Activities Reports if needed
- Provide feedback on customer issues
- Assist with ad-hoc tasks from Team Lead
Job Requirements
Bachelor's degree in a relevant field
Experience in fraud detection or risk management
Strong analytical skills
Proficiency in English
Ability to work in a fast-paced environment
Quick Info
Company
RHB Bank
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Analytical Thinking
Attention To Detail
Problem Solving
Communication
Team Collaboration
Time Management
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