Team Member, Team 1 (Monitoring & Detection) at RHB Bank - Kuala Lumpur

The Team Member in Monitoring & Detection is responsible for reviewing and analyzing cases from the fraud detection system. This role plays a crucial part in ensuring the security of customer transactions and maintaining the integrity of banking operations.

As a Team Member in Monitoring & Detection, you will engage in daily activities that involve reviewing customer transactions for any suspicious activities and ensuring timely resolutions. You will work closely with your team to uphold service level agreements and contribute to the overall safety of the banking environment.

Key Responsibilities:

• Review and analyze fraud detection cases
• Observe customer internet banking activities
• Perform callbacks for suspicious transactions
• Resolve transactions within service level agreements
• Raise Suspicious Activities Reports if needed
• Provide feedback on customer issues
• Assist with ad-hoc tasks from Team Lead