Team Member, Team 2 (Online Banking) – RHB Bank
Role Summary
The Team Member, Team 2 (Online Banking) is responsible for monitoring customer transactions to detect fraudulent activities. This role plays a crucial part in safeguarding customer assets and maintaining the integrity of the online banking system.
Job Description
As a Team Member in Online Banking, you will engage in daily monitoring of customer transactions and conduct investigations into reported fraud cases. You will work in a dynamic environment focused on ensuring the security of online banking services.
Key Responsibilities:
- Observe customer transactions to identify fraudulent activity
- Conduct investigations on reported fraud cases
- Prepare and review fraud investigation documentation
- Attend to PayNet daily/monthly reporting requirements
- Identify and cancel fraudulent transactions
- Perform recovery of funds for victims
- Attend to appeal cases and documentation review
- Ensure zero errors on case disposition
Job Requirements
Currently pursuing a degree in Finance, Business, or related field
Strong analytical and problem-solving skills
Attention to detail and accuracy
Ability to work under pressure
Good communication skills in English
Familiarity with online banking systems is a plus
Quick Info
Company
RHB Bank
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Fraud Detection
Analytical Thinking
Communication
Attention To Detail
Problem Solving
Time Management
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