Team Member, Team 2 (Online Banking) – RHB Bank
Role Summary
The role involves monitoring customer transactions for fraud detection and conducting investigations on reported cases. You will be responsible for documentation and ensuring accuracy in case handling while supporting the team with various tasks.
Job Description
As a Team Member in Online Banking, you will observe customer transactions to identify fraudulent activities, conduct investigations on reported fraud cases, and prepare necessary documentation. You will also attend to reporting requirements, identify and cancel fraudulent transactions, and perform fund recovery for victims. Ensuring zero errors in case disposition and handling ad-hoc functions assigned by supervisors are also key responsibilities.
Job Requirements
Observe customer transactions to identify fraudulent activity
Conduct investigations on reported fraud cases
Prepare and review fraud investigation documentation
Attend to PayNet daily/monthly reporting requirements
Identify and cancel fraudulent transactions
Perform recovery of funds for victims
Attend to appeal cases and documentation review
Ensure zero errors on case disposition
Quick Info
Company
RHB Bank
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Fraud Detection
Investigation
Documentation
Reporting
Attention To Detail
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances