Technical Service Executive – Electrolux Home Appliances Sdn. Bhd. (Global Shared Service Center)
Role Summary
The Technical Service Executive is responsible for providing high-quality technical support and services to customers. This role involves a combination of fieldwork and administrative tasks to ensure customer satisfaction and operational efficiency.
Job Description
In this role, you will engage in various outfield services such as repairs, installations, and hygiene maintenance, while also handling in-house services for vacuum cleaners and SA repairs. You will be expected to maintain service levels that meet customer expectations and manage technical inquiries effectively.
Key Responsibilities:
- Attend to outfield services including repair and installation.
- Conduct hygiene maintenance and in-house services for vacuum cleaners and SA repairs.
- Uphold service levels to meet customer expectations.
- Handle technical customer inquiries and provide solutions.
- Attend product inspections and prepare required reports.
- Manage administrative duties related to service orders.
- Track personal service orders and key performance indicators (KPIs).
Job Requirements
Possess at least a Diploma or Degree.
Minimum 3 years of related working experience.
Computer literate with knowledge in Microsoft Office and Email communication.
Able to communicate in Bahasa Malaysia and English.
Well-organized and responsible with a positive attitude.
Good team player with the ability to manage changing priorities.
Quick Info
Company
Electrolux Home Appliances Sdn. Bhd. (Global Shared Service Center)
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
Click to submit your application
Required Skills
Technical Support
Customer Service
Problem Solving
Time Management
Communication
Team Collaboration
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances