Technical Support Engineer – Tapway
Tapway
Technology-Hardware
Role Summary
The Technical Support Engineer at Tapway is responsible for developing, supporting, and delivering technology solutions across various environments including edge devices and cloud infrastructure. The role involves troubleshooting technical issues, assisting with user setup, maintaining support documentation, managing client relationships, and collaborating with software developers to resolve problems.
Job Description
The Technical Support Engineer at Tapway plays a key role in developing, supporting, and delivering solutions that operate across edge devices, cloud infrastructure, and enterprise environments. The role involves troubleshooting and resolving technical issues for customers and internal teams, assisting users with setup and configuration, and maintaining accurate support documentation. The engineer also manages client relationships, escalates complex issues, performs deployment and testing, and liaises with software developers to resolve issues while providing user education on Tapway software.
Job Requirements
Basic knowledge of computer networking and operating systems.
Experience in project management or technical support fields is a plus.
Basic software or programming knowledge and basic network configuration such as SQL (optional), IP Networking, IP Camera Setting or Linux Operating System.
Possess good software and hardware troubleshooting skills.
Must have own transport to travel to client's sites.
Must be willing to work on short notice outside of work hours.
Team player and able to deliver solutions within a tight timeline.
Good communication skills in written and spoken English and Bahasa Malaysia.
Passionate, resourceful, self-motivated, highly committed, a team player and able to motivate others.
An unending willingness to learn.
Strong leadership qualities.
Must be willing to work in a highly dynamic and challenging technology company environment.
Experience handling L1 support tickets using platforms such as Freshdesk, Zendesk, or similar.
Bonus: Familiarity with AWS services, strong Linux command-line skills and experience with docker troubleshooting.
Quick Info
Company
Tapway
Location
Selangor
Salary
Undisclosed
Skills Required
1 skills
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Required Skills
Linux
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