Technical Support Specialist – Qube Apps Solutions Sdn Bhd
Role Summary
The Technical Support Specialist is responsible for providing daily IT and OT technical support to clients and internal staff. This role plays a crucial part in troubleshooting and resolving technical issues, ensuring optimal system functionality and high customer satisfaction.
Job Description
As a Technical Support Specialist, you will engage in daily interactions with users to understand their technical problems and provide effective solutions. You will work in a dynamic environment that requires both independent and collaborative efforts to maintain operational efficiency.
Key Responsibilities:
- Troubleshoot and resolve technical issues for clients and staff.
- Ensure all IT and OT systems are functioning optimally.
- Communicate effectively with users to understand their problems.
- Document issues and resolutions to enhance future support processes.
- Maintain high levels of customer satisfaction.
- Collaborate with team members to improve support strategies.
- Stay updated with new technologies and adapt accordingly.
Job Requirements
Minimum Diploma level education in Computer & IT or relevant fields.
Experience in technical support roles.
Strong problem-solving skills.
Excellent communication abilities.
Familiarity with IT and OT systems.
Ability to work independently and as part of a team.
Quick Info
Company
Qube Apps Solutions Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4000
Skills Required
7 skills
Click to submit your application
Required Skills
Technical Support
Troubleshooting
Customer Service
Documentation
Communication
Problem Solving
Team Collaboration
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances