TechOps Engineer (Retail IT) at Time dotCom Berhad - Kuala Lumpur
Role Summary
The TechOps Engineer (Retail IT) is responsible for providing first-level technical support and ensuring the smooth operation of IT systems. This role offers an opportunity to gain hands-on experience in a fast-paced corporate IT environment while collaborating with various internal teams.
Job Description
In this frontline role, you will be engaged in day-to-day operations, resolving user issues, and maintaining documentation. You will work closely with the TechOps, Engineering, and Support teams to enhance service delivery.
Key Responsibilities:
- Assist in responding to user queries via ticketing systems, email, or chat
- Support basic troubleshooting for software, hardware, and access-related issues
- Log, categorize, and track incidents and service requests
- Monitor system dashboards and alerts under supervision
- Support user access provisioning and de-provisioning tasks
- Help create and update user guides, SOPs, and troubleshooting documents
- Work closely with TechOps, Engineering, and Support teams
Job Requirements
Currently pursuing a degree in Information Technology, Computer Science, or a related field
Familiarity with IT support processes and ticketing systems
Basic understanding of hardware and software troubleshooting
Strong communication skills in English
Ability to work collaboratively in a team environment
Quick Info
Company
Time dotCom Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Technical Support
Troubleshooting
Communication
Documentation
Team Collaboration
User Access Management
TechOps Engineer (Retail IT) Salary at Time dotCom Berhad
Time dotCom Berhad has not disclosed the salary for this role. TechOps Engineer (Retail IT) positions in Kuala Lumpur typically pay RM800–RM12,000 per month, based on the 37 comparable vacancies currently listed on SuperJobs.
How to Apply for This TechOps Engineer (Retail IT) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Time dotCom Berhad asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-12, so apply early.
TechOps Engineer (Retail IT) - Frequently Asked Questions
What is the salary for a TechOps Engineer (Retail IT) at Time dotCom Berhad in Kuala Lumpur?
Time dotCom Berhad has not disclosed the salary for this role. TechOps Engineer (Retail IT) positions in Kuala Lumpur typically pay RM800–RM12,000 per month, based on the 37 comparable vacancies currently listed on SuperJobs.
Where is this TechOps Engineer (Retail IT) job located?
This TechOps Engineer (Retail IT) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this TechOps Engineer (Retail IT) role?
Time dotCom Berhad is looking for Currently pursuing a degree in Information Technology, Computer Science, or a related field; Familiarity with IT support processes and ticketing systems; Basic understanding of hardware and software troubleshooting.
How do I apply for this TechOps Engineer (Retail IT) job at Time dotCom Berhad?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-12.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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