TechOps Engineer (Retail IT) – Time dotCom Berhad
Role Summary
The TechOps Engineer (Retail IT) is responsible for providing first-level technical support and ensuring the smooth operation of IT systems. This role offers an opportunity to gain hands-on experience in a fast-paced corporate IT environment while collaborating with various internal teams.
Job Description
In this frontline role, you will be engaged in day-to-day operations, resolving user issues, and maintaining documentation. You will work closely with the TechOps, Engineering, and Support teams to enhance service delivery.
Key Responsibilities:
- Assist in responding to user queries via ticketing systems, email, or chat
- Support basic troubleshooting for software, hardware, and access-related issues
- Log, categorize, and track incidents and service requests
- Monitor system dashboards and alerts under supervision
- Support user access provisioning and de-provisioning tasks
- Help create and update user guides, SOPs, and troubleshooting documents
- Work closely with TechOps, Engineering, and Support teams
Job Requirements
Currently pursuing a degree in Information Technology, Computer Science, or a related field
Familiarity with IT support processes and ticketing systems
Basic understanding of hardware and software troubleshooting
Strong communication skills in English
Ability to work collaboratively in a team environment
Quick Info
Company
Time dotCom Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Technical Support
Troubleshooting
Communication
Documentation
Team Collaboration
User Access Management
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