TechOps Engineer (Retail IT) – Time dotCom Berhad
Role Summary
The TechOps Engineer internship at Time dotCom offers an opportunity to gain practical experience in IT support within a retail environment. Interns will engage in user support, incident handling, and system monitoring while collaborating with various teams to enhance service delivery.
Job Description
Gain hands-on experience in a fast-paced corporate IT environment to join our dynamic retail IT team at TIME. In this frontline role, you will be responsible for providing first-level technical support, resolving user issues, and ensuring smooth day-to-day operations of IT systems. You'll work closely with internal teams to escalate and track issues, maintain documentation, and contribute to continuous service improvement.
Job Requirements
Assist in responding to user queries via ticketing systems, email, or chat
Support basic troubleshooting for software, hardware, and access-related issues
Log, categorize, and track incidents and service requests
Monitor system dashboards and alerts under supervision
Support user access provisioning and de-provisioning tasks
Help create and update user guides, SOPs, and troubleshooting documents
Work closely with TechOps, Engineering, and Support teams
Quick Info
Company
Time dotCom Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Technical Support
Troubleshooting
Documentation
User Access Management
Teamwork
ITIL Practices
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