Tour Consultant Hybrid (Sales & Customer Support) – Holidaygogogo Tours Sdn Bhd
Role Summary
The Tour Consultant role involves engaging with potential customers through various communication channels to convert inquiries into bookings for island travel packages. This position requires understanding client preferences and providing tailored travel advice focused on Malaysian domestic islands and travel to China.
Job Description
The Tour Consultant is responsible for engaging leads from social media, website, ManyChat, WhatsApp, and phone inquiries to convert them into bookings for island travel packages. This role involves consulting clients to understand their travel preferences, designing customized itineraries focused on Malaysia domestic islands and overseas travel to China, and providing expert travel advice.
Job Requirements
Minimum 2 - 5 years’ experience in a similar capacity, preferably in a travel industry general working knowledge of Travel Industry and related technologies.
Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field.
Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
Excellent knowledge of reservations systems (GDS), IATA rules and faring experience with project management.
Familiarity with CRM systems, ManyChat, WhatsApp, or similar platforms.
Excellent verbal and written communication skills in [languages, e.g., English, Malay, Mandarin.
Ability to work evenings/weekends or flexible hours (for full-timers).
Proficient in Microsoft Office and Google Workspace.
Strong negotiation and closing skills with a customer-centric mindset.
Quick Info
Company
Holidaygogogo Tours Sdn Bhd
Location
Selangor
Salary
MYR 2800 - 5000
Skills Required
4 skills
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Required Skills
Tourism
Guided Tours
Customer Service
Teamwork
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