Tour Consultant Hybrid (Sales & Customer Support) – Holidaygogogo Tours Sdn Bhd
Role Summary
The Tour Consultant Hybrid (Sales & Customer Support) is responsible for engaging leads and converting them into bookings for travel packages. This role requires a blend of sales acumen and customer support expertise to enhance client satisfaction and drive business growth.
Job Description
In this role, you will interact with potential clients through various channels, providing personalized travel solutions and expert advice. You will work in a dynamic environment that emphasizes customer engagement and satisfaction.
Key Responsibilities:
- Engage leads from social media, website, ManyChat, WhatsApp, and phone inquiries.
- Consult clients to understand their travel preferences and needs.
- Design customized itineraries for domestic and international travel.
- Provide expert travel advice and recommendations.
- Convert inquiries into bookings for island travel packages.
- Maintain and update client records in CRM systems.
- Collaborate with team members to enhance service delivery.
Job Requirements
Minimum 2 - 5 years’ experience in a similar capacity, preferably in the travel industry.
Bachelor’s Degree in Tourism & Hospitality Management, Business Administration, or related field.
Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
Excellent knowledge of reservations systems (GDS) and IATA rules.
Strong verbal and written communication skills in English, Malay, and Mandarin.
Proficient in Microsoft Office and Google Workspace.
Quick Info
Company
Holidaygogogo Tours Sdn Bhd
Location
Selangor
Salary
MYR 2800 - 5000
Skills Required
8 skills
Click to submit your application
Required Skills
Sales
Customer Support
Travel Planning
Communication
Negotiation
Project Management
CRM Systems
GDS Knowledge
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances