Trainer || – Concentrix Cvg Malaysia

The Trainer - English is responsible for overseeing the daily operations of training sessions. This role plays a crucial part in ensuring agents receive the necessary support and resources throughout their learning journey.

In this role, you will manage the daily training activities, ensuring that agents are effectively monitored and supported. You will utilize various training techniques and create engaging materials to facilitate effective learning.

Key Responsibilities:

• Oversee daily training operations to ensure effective learning experiences.
• Monitor and support agents throughout their training journey.
• Develop and modify training materials to enhance learning outcomes.
• Track training performance metrics to assess effectiveness.
• Collaborate with operations for smooth transitions to production.
• Maintain up-to-date product knowledge to inform training content.
• Gather feedback to improve training programs and recommend curriculum updates.