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Concentrix Cvg Malaysia

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About Us

Concentrix Cvg Malaysia has been a key player in the global solutions and technology landscape for over 20 years. What began as a small startup has transformed into a fully integrated provider of innovative solutions, serving a diverse range of clients, including many Fortune Global 500 companies. The company has built a strong reputation for designing, building, and managing integrated solutions that operate at an enterprise scale, establishing trust with over 2,000 clients across various sectors.

With a focus on fostering meaningful connections between businesses and their customers, Concentrix delivers a comprehensive suite of technology and solutions tailored to meet the evolving needs of the market. The company is committed to driving customer success through innovative approaches and a deep understanding of client requirements, ensuring that businesses can thrive in an increasingly competitive environment.

What We Do

Concentrix provides a wide array of services designed to enhance customer engagement and operational efficiency for businesses across various industries.

Core Services:

1) Customer Experience Solutions – Tailored strategies to improve customer interactions and satisfaction.

2) Technology Integration – Development and implementation of integrated technology solutions to streamline operations.

3) Customer Acquisition – Strategies and services aimed at attracting and retaining customers effectively.

4) Cloud Resiliency Engineering – Solutions focused on ensuring robust and reliable cloud infrastructure.

5) Technical Sales Support – Expertise in selling technology solutions tailored to client needs.

6) Customer Success Management – Dedicated teams to ensure ongoing client satisfaction and success.


Notable Projects & Initiatives:

- Successful partnerships with Fortune Global 500 brands to enhance customer engagement.

- Development of innovative technology solutions that improve operational efficiency for clients.

- Implementation of sustainability initiatives within the company and for clients to promote responsible business practices.

Company Culture

Concentrix fosters a culture that emphasizes integrity, diversity, and sustainability, creating an inclusive environment where employees feel valued and empowered. The company encourages a mindset that challenges the status quo, promoting innovation and creativity in all aspects of work.

What It’s Like to Work Here:

1) Emphasis on Integrity – Employees are expected to uphold ethical standards and transparency in their work.

2) Diverse Workforce – A commitment to diversity ensures a variety of perspectives and ideas are represented.

3) Innovation Encouragement – Employees are motivated to think outside the box and propose new solutions.

4) Collaborative Environment – Teamwork is highly valued, with cross-functional collaboration encouraged.

5) Focus on Sustainability – Initiatives aimed at promoting sustainable practices are integrated into daily operations.


Workplace Environment:

The workplace at Concentrix reflects a dynamic and inclusive atmosphere, where employees are encouraged to engage in continuous learning and professional development. The company invests in creating a supportive environment that fosters collaboration and innovation, ensuring that all team members can contribute to their fullest potential.


Core Values:

- Integrity in all actions

- Commitment to diversity and inclusion

- Focus on sustainability and responsible practices

- Innovation and continuous improvement

- Collaboration and teamwork


This culture enables Concentrix to not only meet the needs of its clients but also to create a fulfilling and engaging workplace for its employees.

Why Join Us?

💰

Money & Compensation: Competitive pay and bonuses

Employees receive competitive salaries complemented by performance bonuses to reward their contributions.

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Work-Life Balance: Flexible work options

Flexible working arrangements are available to support a healthy work-life balance.

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Career Growth / Training: Career development programs

Access to various programs designed to support career growth and continuous learning is provided.

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Work Environment: International mobility and events

Employees have opportunities for international assignments and participate in global events to enhance global exposure.

Location & Amenities

Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Available Roles(7)

Specialist, Renewal Sales (Non-Native Japanese Speaker)

Concentrix Cvg Malaysia
Full-Time

The Specialist, Renewal Sales (Non-Native Japanese Speaker) is responsible for achieving revenue-based quotas by selling renewals and services. This role involves collaborating with a dedicated team to optimize sales processes and meet customer expectations in a fast-paced environment.

Kuala Lumpur
Undisclosed

Cloud Resiliency Engineer

Concentrix Cvg Malaysia
Full-Time

The Cloud Resiliency Engineer is responsible for designing and implementing high availability and disaster recovery solutions in Microsoft Azure. This role plays a critical part in ensuring system resilience and effective incident response aligned with business risk tolerances.

Kuala Lumpur
Undisclosed

Advisor I, Mandarin Chat Support

Concentrix Cvg Malaysia
Full-Time

The Advisor I, Mandarin Chat Support is responsible for providing customer service support through various communication channels. This role involves resolving routine issues related to the client's products or services in a fast-paced environment.

Kuala Lumpur
Undisclosed

Specialist, Account Manager (English Speaker)

Concentrix Cvg Malaysia
Full-Time

The Specialist, Account Manager (English Speaker) is responsible for managing complex client accounts and developing processes to maintain favorable client relationships. This role plays a crucial part in ensuring client satisfaction and operational efficiency by managing customer interactions and service contracts.

Kuala Lumpur
Undisclosed

Specialist, Technical Sales (Cloud)

Concentrix Cvg Malaysia
Full-Time

The Specialist, Technical Sales (Cloud) is responsible for generating new business and growing existing accounts within an assigned territory. This role plays a crucial part in understanding customer needs and delivering tailored technical solutions to enhance client satisfaction and drive sales growth.

Kuala Lumpur
Undisclosed

Associate, Customer Acquisition

Concentrix Cvg Malaysia
Full-Time

The Associate, Customer Acquisition is responsible for driving sales and renewing contracts through effective customer engagement. This role plays a crucial part in demonstrating the value of client products and services, contributing to overall business growth.

Kuala Lumpur
Undisclosed

Specialist, Customer Success (Korean Speaker)

Concentrix Cvg Malaysia
Full-Time

The Specialist, Customer Success (Korean Speaker) is responsible for supporting an existing customer base to cultivate and build strong customer relationships. This role plays a crucial part in ensuring customer satisfaction and engagement throughout the customer lifecycle.

Kuala Lumpur
Undisclosed