Trust Customer Service (Health Conciege) – Trust Health Asia
Role Summary
The Trust Customer Service (Health Concierge) is responsible for ensuring a seamless experience for patients visiting the healthcare facility. This role involves direct interaction with patients and collaboration with clinical staff to provide support and comfort during their visits.
Job Description
In this role, you will manage the front counter alongside our clinical team, welcoming patients and coordinating their flow to ensure every visit runs smoothly, even during busy times. You will also communicate with patients through WhatsApp, email, and social media, providing warm and accurate responses to their inquiries.
Key Responsibilities:
- Welcome patients and coordinate their flow through the healthcare facility.
- Communicate effectively with patients via WhatsApp, email, and social media.
- Escort patients between stations to ensure they feel supported and informed.
- Provide comfort and reassurance to patients during difficult moments.
- Address billing questions and concerns with patience and clarity.
- Assist in managing the front counter operations alongside the clinical team.
- Handle patient inquiries and concerns with care and professionalism.
Job Requirements
High school diploma or equivalent.
Experience in customer service or healthcare environment preferred.
Strong communication skills in English.
Ability to handle stressful situations with patience.
Empathy and compassion towards patients.
Quick Info
Company
Trust Health Asia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Empathy
Problem-Solving
Teamwork
Time Management
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