Trust Customer Service (Health Conciege) at Trust Health Asia - Kuala Lumpur
Role Summary
The Trust Customer Service (Health Concierge) is responsible for ensuring a seamless experience for patients visiting the healthcare facility. This role involves direct interaction with patients and collaboration with clinical staff to provide support and comfort during their visits.
Job Description
In this role, you will manage the front counter alongside our clinical team, welcoming patients and coordinating their flow to ensure every visit runs smoothly, even during busy times. You will also communicate with patients through WhatsApp, email, and social media, providing warm and accurate responses to their inquiries.
Key Responsibilities:
- Welcome patients and coordinate their flow through the healthcare facility.
- Communicate effectively with patients via WhatsApp, email, and social media.
- Escort patients between stations to ensure they feel supported and informed.
- Provide comfort and reassurance to patients during difficult moments.
- Address billing questions and concerns with patience and clarity.
- Assist in managing the front counter operations alongside the clinical team.
- Handle patient inquiries and concerns with care and professionalism.
Job Requirements
High school diploma or equivalent.
Experience in customer service or healthcare environment preferred.
Strong communication skills in English.
Ability to handle stressful situations with patience.
Empathy and compassion towards patients.
Quick Info
Company
Trust Health Asia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Empathy
Problem-Solving
Teamwork
Time Management
Trust Customer Service (Health Conciege) Salary at Trust Health Asia
Trust Health Asia has not disclosed the salary for this role. Trust Customer Service (Health Conciege) positions in Kuala Lumpur typically pay RM800–RM6,000 per month, based on the 35 comparable vacancies currently listed on SuperJobs.
How to Apply for This Trust Customer Service (Health Conciege) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Trust Health Asia asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-24, so apply early.
Trust Customer Service (Health Conciege) - Frequently Asked Questions
What is the salary for a Trust Customer Service (Health Conciege) at Trust Health Asia in Kuala Lumpur?
Trust Health Asia has not disclosed the salary for this role. Trust Customer Service (Health Conciege) positions in Kuala Lumpur typically pay RM800–RM6,000 per month, based on the 35 comparable vacancies currently listed on SuperJobs.
Where is this Trust Customer Service (Health Conciege) job located?
This Trust Customer Service (Health Conciege) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Trust Customer Service (Health Conciege) role?
Trust Health Asia is looking for High school diploma or equivalent.; Experience in customer service or healthcare environment preferred.; Strong communication skills in English..
How do I apply for this Trust Customer Service (Health Conciege) job at Trust Health Asia?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-24.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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