Cuckoo International (MAL) Berhad Employee Reviews & Ratings

Last minutes job, need to rush

Unclear job scopes for certain departments. High maintenance superior.

No worklife balance, Need to ot to finish work. Everyday same stress workload.

Applied for warehouse assistant, got the job but then asked to do work related to admin/storekeeper/account/cleaner. not worth it with salary. no work life balance! only 1 people working and do all the job. everyone is hoping on u! no training how come?! really short of main power. international company but very bad management. no proper management. didn't provide proper training since day one. till today still no proper DC (warehouse) still use 3rd party warehouse. come on la, no discrimination pls. expect one people handled whole East Malaysia branches. memang cannot la..

Fast Pace company, working here need to be multitask on any ad hoc, able to work on weekend

Pay is lower than market average

Not much of career progression

low commission, managers only entertain and help top sales only. If you are not a top sales, your managers won't even look at you. You work hard for your income, but they will claim like that is their hardwork.

-No work life balance -Salary is underpaid

Horrible. Worst working experience ever. You’re treated like you’re in school with extreme micromanaging boss who monitors you like a cctv. The desk arrangement worsens this because HR desginates ALL managers behind their subordinates, so they can monitor your laptops. Extremely slow approval process for the simplest things. So many things to say, but think of a typical cinaman company X10. Also, if you’re not Chinese speaker. DONT bother applying here, they will speak Mandarin during meetings even if there is a malay or indian in the meeting. I’m chinese myself but this bothers me so much.

company will deduct your salary without notice

if you are new , its good that u have room to learn

It takes times to find customers.

Not so flexible because depends on customer preferred time to do service.

hit target but still not get full comission flexible time (not really..prepare to be contacted on sunday) need to standby 24/7 to answer Q from customer company not really take care of staff..they only care about target.. no epf,no socso,no insurance,basically no benefit at all not hit target have to pay penalty and reduced comission

No clear SOP, Unclear KPI, Management Politics

High turnover rate, mid level of salary paid, less benefit

to be honest, none that i can think about

Management & Policies - Strong micromanagement culture that limits employees’ independence. - Lack of transparency in attendance policies—flexibility varies between departments. - No grace period for clock-in; being one minute late is counted as tardy. Communication & Teamwork - Tasks are sometimes misaligned with objectives, and instructions may be unclear. - Meetings are frequently conducted only in Mandarin, making it difficult for non-Mandarin-speaking staff to participate. - Managers often blame employees when issues arise instead of providing guidance or constructive feedback. - Team discussions can go in circles without clear resolution, and blame-shifting sometimes occurs. Performance & Processes - Performance reviews lack structure and may appear biased. - No clear KPIs set by management; employees must define their own, leading to inconsistency. - Approval processes are lengthy and involve too many steps, causing delays. - SOPs are inconsistent, resulting in uneven adherence among departments. Workplace Environment - Office cleanliness, especially toilet maintenance, needs improvement.

depends on your luck/dept. Overload work, need to OT everytime to finish work and dateline. Low paid

Pay is usually below average

Company might lack management experience, improve to make business continue success

Need to achieve monthly target which is sometimes is hard

If you are new worker and in probation. You need to get at least 3 sales in product for you to get Allowance and Comission. My friend has been there for almost 3 month without get any cent(allowance or basic) because he didnt get at least 3 Sales Minimun in product.

Commission based salary, and high competent performance notices,micro managing

Working distance to another branch

mentally demanding and very face paced

Work long hours sometimes when the payment is high, and need to stay to clear the work

Except one thing Pay on time

Too many layers of review and opinions are causing a slowdown in the process, making it difficult to proceed with the project. There is a lack of timeline management and planning, and the department lacks acknowledgment of basic knowledge for creative-based guidelines.

-High workload. A lot of ad-hoc missions.

Not the best training and no real growth opportunities.

Poor leadership. Harsh working environment. Need to visit customers house (they do not inform you during interview). Wfh with google meet on from 9.30 to 6.30pm. and they only inform you 10 minutes earlier. U need more than 1 handphone and simcard ( they do not inform earlier). Bear with yelling and anger,emotion.

Lack of manpower, you need to cover almost everything

I cannot think of anything at this time

High workload with short deadline including ad hoc tasks

Need improvement in job planning

* too many politics * salary underpaid * no work life balance * high volume of work and too tight deadline * need put a lot of extra effort in order to get promoted as certain superior prefer you to bodek * unfair work duty and segregation

1. No proper onboarding, no clear SOPs — employees are left to figure things out themselves. 2. Managers do not review work, yet question the results and demand justifications without understanding the background. 3. OT is often expected, but claiming it is extremely difficult. You’re pressured to stay late, but when it comes to submitting claims, you're told you didn’t "do much" or the work "wasn't significant." 4. Team members are often overburdened and then blamed for systemic failures. 5. Performance Improvement Plan (PIP) is used not for development but as a means to push responsibility away from managers. 6. Turnover is high. Those who care about doing things right don't last. 7. IT delays are frequent, and teams are still expected to meet deliverables even when key input is missing. There’s a serious lack of urgency or accountability from support functions. 8. Promotion is not based on capability or contribution, but on whether you're part of the “in-group. 9. Senior staff tend to be proud of their tenure and often look down on newer employees. There is little effort to support or guide others, and this creates a toxic dynamic between "old vs new" rather than teamwork。 10. The hierarchy is rigid. Junior employees are expected to obey rather than contribute, and ideas are often dismissed based on rank rather than merit.

Bad Management , High Staff turnover, overworked and understaffed for Sg.

Salary based on how many sales you make

salary underpay, not much chances. Not systematic

• Doesnt have basic income • need to travel 300-400km/month • no epf/socso to cover you if anything happends during working hours • need to work on public holiday without extra pay • doesnt have transport allowance, if u need to travel all your petrol and toll cannot be claimed, u need to use your own money. • need to spend extra money RM100-300 every month for penalty if u didn't hit KPI. • Force staff to provide money for company event without compromies, if not will get warning letter • Force staff to work until 11pm, if u want to back early, they will make u replace to another day

Toxic management, micromanaging, underpay, a lot unspoken rules and expecting all to follow them.

Bad upper managements. High turnover staff. Work overload. Poor in-house ERP system. Useless non-stop meetings. Unable to rest on leave/mc. No work life balance. Expect you to do OT but no OT pay. Lack of training for the Technicians. Limited claims for car allowance for technicians and also need to use own vehicle to drive around SG on their daily job. Never listens to staff voices.

Chinamen management that screw the staffs. Underpaid salary, doesn't appreciate staffs hardwork. Management justify that staffs not giving more effort even though the main issue is the poor leadership, will squeeze any penny from you. Ignore staffs feedback and won't solve the basic issue that affected support of daily task. All staff are forced to use the crappy systems developed internally, which is just frustrating to use them.

The environment is totally strict and not flexible, poor management because of high turnover rate. The workload will not help you for your career advancement.

Overload of task, bad management

Sometimes confusing task delegation between teams