Digital Symphony Employee Reviews & Ratings

1. If you just want to learn as a beginner, you can go for it. 2. Your life will become unstable and unpredictable, not only due to client-side demands but also internal factors (such as overtime meetings, meetings during lunch breaks, or sudden tasks from internal teams). As an agency in a fast-moving industry, we believe quick adaptation is essential, but it would be more favorable if all meetings and work could be scheduled during regular working hours. 3. Working overtime is normal in agency work, but here it is quite stressful as you need to work at least 10-12 hours daily due to lack of staff, and you’re expected to work on weekends as well (including ad hoc tasks and campaign management). 4. Unrealistic management expectations: especially for DM teams, we need to liaise with clients, manage campaigns, and fulfill internal requests. However, DM staff still need to follow rules that are not favorable for them—for example, they’re required to attend internal discussions on Monday mornings during working hours, but as a DM, you need to check the 7-day campaign performance before taking the next action, which requires time. The management respons just stated u need to figure on yourself. 5. Need more onboarding: a lot of operasional things should be know but we don’t know and we only know is when we make mistake and boss scold us. Have a trainee to onboarding will is essential to make sure all things run as expected.

- No work life balance - No proper on-boarding ( you learn through mistakes and scoldings) - Clients tend to bully as the company prioritize client satisfaction over any other performances - Below average salary (based one workload)

-a design factory -no guidance or proper brief -favoritism

- Heavy workload, OT is the norm. - Salary package is much lower than the market. - Management is not that good, but the good thing is they are taking the initiative to improve it. - Be cautious of a Malay man from the management team — his way of speaking often comes across as arrogant and makes others feel uncomfortable. He believes he has been working there for a long time and considers himself highly experienced.

Toxic leadership culture is very normal here. They like to treat “extra hours” and weekend work like it’s standard obligation, not emergency or rare exception. It slowly becomes a habit for them to ask you to work Saturdays/Sundays even when there’s no actual crisis. Micromanagement is at the worst level you are not trusted even when you already know how to deliver. Office politics is heavy; certain individuals in management act arrogant and disrespectful, and instead of guiding, they demotivate and create fear. Over time, it takes a toll on your mental health, and you start questioning your own worth even if you were once a confident creative. Be careful of this one (MALAY guy 🐀) in management.

1. Poor work-life balance I get it, it's an agency so it's not uncommon to work overtime. However, at DS, you will be forced to work past 6.30pm on a daily basis and even on weekends to meet your deadlines. The DM team experiences high turnover rate because everyone is overworked and underpaid, and there is no appreciation for the work that we do. The result of working hard in this company is more work, more accounts to handle and more unrealistic expectations that we're supposed to meet because we can't say NO to the clients. 2. Lack of boundaries with clients Since I worked in the DM team, I was in direct contact with clients via Whatsapp. And depending on the clients & accounts you're handling, clients will contact you after work hours and even during weekends, and you're expected to cater to them. For example, a client would ask for a report on Friday evening and ask for it to be delivered by Monday morning and even if you want to push back, sometimes the CEO himself, Kuhan, would reply to the client in the group promising that the report will be sent over on Monday 10am. This is one of the most frustrating aspects about working in DS because it leads to a lot of last minute work that adds to your existing workload. 3. So much manual work DS has cutting edge technology and their own automated reporting system but none of that means anything because the DM team has no choice but to churn out PPT reports for clients even if they don't ask for it. Not only that, the DM team has to do a lot of admin work manually that takes up too much time and leads to more OT work.

1. Work-life balance is non-existent as other comments mention. If you want to get away from everything else like your family, friends, and past time, then this is the place for you. 2. The condescending culture is practised a lot within the higher management making the executives, juniors, and seniors look low and replaceable. 3. When awards are won, when victories are achieved, mentions about it are kept to a minimum and sometimes not even acknowledged. But failures are highly advertised and remembered with name-calling, demotivating remarks, rude language and unnecessarily loud exclamations of shame. 4. They say you can go back when work is done, but it never gets done not becauce of the incompetency of workers, but the workload that comes. Refer to some of the comments where they say the company cares more about the clients than their own people because it is the mantra of the company. Clients come first at the expense of the sanity of the team. All teams are over-worked and have never expressed a happy remark about coming in to work. 5. There are compensations and rewards hidden behind a wall for serving more years. Not many people have even thought about wanting to get those rewards because the "rewards" are not even worth it for the mental and physical health you have to sacrifice. It's done solely to keep people in due to the increasing turnover rate and not to appreciate them. 6. Anger and frustration is a common feeling passed on from the top and flows to the bottom who have to soak it all in. It hardens you as a person but hurts you internally.

Work life balance isn’t really there, for the most of them.

fast paced and expect everything done quickly

- Heavy workload from time to time - Can be high stressed if time and workload not managed accordingly

The team lead can be abit quiet but its all good

Hectic , can get busy at times

1. Not suitable for beginners 2. Seniors are sometimes rude and not willing to teach

Fast pace working culture (too fast)

- Workload can be challenging but it comes with lots of learning opportunities

niched clientele & incredibly limited learning curve poor management where everyone is expected to overwork with minimum pay

Honestly, the only con is the workload. You must understand the "agency life" if you are interested in joining one. The workload and expectations are high because mediocrity is not tolerated. However, the company is honest about this even from the hiring stages. People are often so busy and don't join the activities organized by the company resulting in little fun activities together but they make up for it with mamak sessions and "pantry banter".

Fast-paced and challenging clients Short timelines

- Work life balance non-existent - Remuneration package will only attractive if you’re a long serving employee - Too many level of approval which makes the tasks more tedious than it is. - Lack of acknowledgement for the good stuff, heavy emphasis on the bad stuff which causes low employee morale

stay back till late night till 1am, force to stay even if you had to go

Your work doesn’t end after 6:30pm, it doesn’t end at all. I have had managers texting me at 12am when they are not happy with something. Some team members have gone home at 1am, clients are given unrealistic deadlines that the staff are forced to meet. No, you are not forced to stay in the office and work till late, but you have to if you want to meet your deadlines. As a member of the DM team, I worked closely with the creative team, who I really felt bad for when I had to give them tasks after 6:30pm, but they and everyone are used to those working hours. Sure, you may work OT at other companies, but it’s not the norm. This work rate is needed to maintain the level of clientele that DS has. As 90% of the clients are property developers, there is a very high standard to meet in your work. Which doesn’t pair well when you have to take care of 10 projects at a time and the deadlines are getting closer.

1. Load is heavy but management is continuously looking to manage it 2. Demanding clients

1. Hectic and fast paced but it comes with fast growing firms

Fast Paced High level of professionalism expected