Claim Your Company
ZW Packaging Sdn Bhd logo

ZW Packaging Sdn Bhd

Customer Service - Call Centre

ZW Packaging Sdn Bhd Careers & Job Vacancies in Malaysia

3 live ZW Packaging Sdn Bhd vacancies on SuperJobs, across Penang. Apply direct, free and with no agency fee.

About ZW Packaging Sdn Bhd

Headquarters
Perai, Penang

ZW Packaging Sdn Bhd was established in 2010 in Perai, Penang, with the vision of providing exceptional customer service solutions tailored to the needs of various industries. Over the years, we have grown from a small team of dedicated professionals to a robust organization that employs hundreds of skilled agents, all committed to delivering top-notch service. Our journey has been marked by significant milestones, including the expansion of our service offerings and the adoption of cutting-edge technology to streamline operations.

In 2015, ZW Packaging achieved a major milestone by securing contracts with several high-profile clients, which propelled our growth and reputation in the market. By 2020, we had established ourselves as a leader in the call center industry, recognized for our innovative approaches and commitment to customer satisfaction. Our continued investment in employee training and technology has allowed us to adapt to the ever-evolving demands of the customer service landscape, ensuring that we remain at the forefront of the industry.

What ZW Packaging Sdn Bhd Does

At ZW Packaging Sdn Bhd, we specialize in providing comprehensive call center services designed to enhance customer interactions and drive business success. Our team of trained professionals is dedicated to delivering high-quality support tailored to the unique needs of our clients.

Core Services:

1) Inbound Call Handling – Our agents manage incoming calls efficiently, ensuring that customer inquiries are addressed promptly and effectively.

2) Outbound Call Services – We conduct outbound calls for various purposes, including customer follow-ups, surveys, and marketing campaigns.

3) Technical Support – Our specialized team provides technical assistance to customers, helping them resolve issues and enhancing their overall experience.

4) Customer Relationship Management – We assist businesses in managing customer relationships, ensuring satisfaction and loyalty through personalized interactions.


Notable Projects & Initiatives:

- Implementation of a state-of-the-art CRM system to enhance customer data management.

- Launch of a multi-channel support system, integrating phone, email, and chat services for seamless customer interactions.

Working Culture at ZW Packaging Sdn Bhd

At ZW Packaging Sdn Bhd, our workplace culture is built on the principles of collaboration, respect, and continuous improvement. We believe that a positive work environment fosters innovation and drives success, which is why we prioritize employee engagement and development.

What It's Like to Work Here:

1) Collaborative Environment – We encourage teamwork and open communication, allowing employees to share ideas and contribute to projects actively.

2) Diversity & Inclusion – Our workforce is diverse, and we celebrate different perspectives, ensuring that everyone feels valued and included.

3) Innovation Mindset – We promote a culture of innovation, encouraging employees to think creatively and propose new solutions to challenges.

4) Career Growth – We provide opportunities for professional development through training programs and mentorship, helping employees advance in their careers.

5) Work-Life Balance – We understand the importance of balancing work and personal life, offering flexible working arrangements to support our employees.


Workplace Environment:

Our office in Perai is designed to be a welcoming and dynamic space, equipped with modern amenities that promote productivity and collaboration. We foster a sense of community through team-building activities and regular social events, creating a supportive atmosphere for all employees.


Core Values:

- Customer Focus – We prioritize our customers' needs and strive to exceed their expectations.

- Integrity – We conduct our business with honesty and transparency.

- Excellence – We are committed to delivering high-quality services in everything we do.

- Teamwork – We believe in the power of collaboration and support each other to achieve common goals.


In conclusion, ZW Packaging Sdn Bhd is not just a workplace; it is a community where employees are empowered to grow, innovate, and make a difference.

Working at ZW Packaging Sdn Bhd: Locations & Benefits

ZW Packaging Sdn Bhd is currently hiring in Penang. The employer lists 7 benefits on its SuperJobs profile.

Why Join ZW Packaging Sdn Bhd?

💰

Money & Compensation: EPF & SOCSO Contributions

Employees benefit from contributions to the Employees Provident Fund (EPF) and Social Security Organization (SOCSO) for financial security.

🌴

Leave / Time Off: Annual Leave

Employees are entitled to annual leave to ensure work-life balance and personal time off.

🏥

Health & Insurance: Medical & Dental Coverage

Comprehensive medical and dental coverage is provided to ensure employee health and wellbeing.

💵

Salary/Pay: Performance Bonuses

Employees can earn performance bonuses based on their contributions and achievements within the company.

📚

Career Growth: Training and Development Programs

Employees have access to training and development programs to enhance their skills and career growth.

⚖️

Work-Life Balance: Flexible Working Hours

Flexible working hours are offered to help employees manage their work-life balance effectively.

Location & Amenities

Perai, Penang

Loading map…

ZW Packaging Sdn Bhd Salary Ranges in Malaysia

ZW Packaging Sdn Bhd has not published a salary figure on any of its 3 current vacancies. SuperJobs shows the employer's own wording rather than substituting an estimate.

ZW Packaging Sdn Bhd Careers: Frequently Asked Questions

Find answers to common questions about working at ZW Packaging Sdn Bhd, including our hiring process, benefits, career growth and more.

How to Apply for ZW Packaging Sdn Bhd Jobs

Apply to any ZW Packaging Sdn Bhd role directly on SuperJobs. There is no agency fee and no charge to applicants.

  1. 1Open the ZW Packaging Sdn Bhd vacancy you want from the list above.
  2. 2Create a free SuperJobs profile and upload your CV once.
  3. 3Submit your application. It goes to the employer, not to an agency.
  4. 4Track the status from your dashboard and reuse the same profile for every other role.