ASSISTANT, CUSTOMER CARE & EXPERIENCE – KPJ Healthcare
KPJ Healthcare
Healthcare
Role Summary
The Assistant, Customer Care & Experience plays a vital role in ensuring a positive experience for visitors at the hospital. This position involves greeting patients, providing information, and facilitating smooth navigation within the hospital. The assistant also addresses feedback and promotes digital engagement through the KPJ Care App.
Job Description
To warmly receive and assist all visitors entering Ipoh Specialist Hospital by demonstrating a pleasant, professional and positive attitude. Responsibilities include greeting customers, providing accurate information, managing outpatient feedback, and ensuring effective communication with various departments. The role also involves assisting patients with transportation arrangements and promoting the KPJ Care App to enhance digital engagement.
Job Requirements
Warmly greet and assist visitors
Provide accurate information and guidance
Manage and document outpatient feedback
Communicate effectively with departments
Handle customer calls professionally
Maintain knowledge of hospital services
Assist in managing crowd flow
Promote KPJ Care App usage
Quick Info
Company
KPJ Healthcare
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
5 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Teamwork
Empathy
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