ASSISTANT, CUSTOMER CARE & EXPERIENCE – KPJ Healthcare
Role Summary
The Assistant, Customer Care & Experience is responsible for providing exceptional service to all visitors at Ipoh Specialist Hospital. This role plays a crucial part in enhancing patient experience and ensuring effective communication across various departments.
Job Description
In this role, you will warmly greet and assist visitors, ensuring they feel welcomed and informed. You will manage outpatient feedback and facilitate communication between departments to enhance overall service delivery.
Key Responsibilities:
- Greet and assist visitors with a pleasant demeanor.
- Provide accurate information and guidance to customers.
- Manage and document outpatient feedback effectively.
- Communicate professionally with various departments.
- Handle customer calls with professionalism and care.
- Maintain up-to-date knowledge of hospital services.
- Assist in managing crowd flow to ensure a smooth experience.
- Promote the usage of the KPJ Care App to enhance digital engagement.
Job Requirements
High school diploma or equivalent.
Experience in customer service or healthcare environment preferred.
Strong communication skills in English.
Ability to work in a fast-paced environment.
Positive attitude and professional demeanor.
Quick Info
Company
KPJ Healthcare
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Interpersonal Skills
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