ASSISTANT, CUSTOMER CARE & EXPERIENCE at KPJ Healthcare - Kuala Lumpur
Role Summary
The Assistant, Customer Care & Experience is responsible for providing exceptional service to all visitors at Ipoh Specialist Hospital. This role plays a crucial part in enhancing patient experience and ensuring effective communication across various departments.
Job Description
In this role, you will warmly greet and assist visitors, ensuring they feel welcomed and informed. You will manage outpatient feedback and facilitate communication between departments to enhance overall service delivery.
Key Responsibilities:
- Greet and assist visitors with a pleasant demeanor.
- Provide accurate information and guidance to customers.
- Manage and document outpatient feedback effectively.
- Communicate professionally with various departments.
- Handle customer calls with professionalism and care.
- Maintain up-to-date knowledge of hospital services.
- Assist in managing crowd flow to ensure a smooth experience.
- Promote the usage of the KPJ Care App to enhance digital engagement.
Job Requirements
High school diploma or equivalent.
Experience in customer service or healthcare environment preferred.
Strong communication skills in English.
Ability to work in a fast-paced environment.
Positive attitude and professional demeanor.
Quick Info
Company
KPJ Healthcare
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Time Management
Interpersonal Skills
Attention To Detail
ASSISTANT, CUSTOMER CARE & EXPERIENCE Salary at KPJ Healthcare
KPJ Healthcare has not disclosed the salary for this role. ASSISTANT, CUSTOMER CARE & EXPERIENCE positions in Kuala Lumpur typically pay RM800–RM6,000 per month, based on the 35 comparable vacancies currently listed on SuperJobs.
How to Apply for This ASSISTANT, CUSTOMER CARE & EXPERIENCE Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions KPJ Healthcare asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-17, so apply early.
ASSISTANT, CUSTOMER CARE & EXPERIENCE - Frequently Asked Questions
What is the salary for a ASSISTANT, CUSTOMER CARE & EXPERIENCE at KPJ Healthcare in Kuala Lumpur?
KPJ Healthcare has not disclosed the salary for this role. ASSISTANT, CUSTOMER CARE & EXPERIENCE positions in Kuala Lumpur typically pay RM800–RM6,000 per month, based on the 35 comparable vacancies currently listed on SuperJobs.
Where is this ASSISTANT, CUSTOMER CARE & EXPERIENCE job located?
This ASSISTANT, CUSTOMER CARE & EXPERIENCE position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this ASSISTANT, CUSTOMER CARE & EXPERIENCE role?
KPJ Healthcare is looking for High school diploma or equivalent.; Experience in customer service or healthcare environment preferred.; Strong communication skills in English..
How do I apply for this ASSISTANT, CUSTOMER CARE & EXPERIENCE job at KPJ Healthcare?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-17.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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