Assistant Guest Service Manager – Marriott International
Role Summary
The Assistant Guest Service Manager is responsible for overseeing guest check-in processes and ensuring a premium guest experience. This role involves managing staff training, addressing guest needs, and maintaining safety and quality protocols.
Job Description
In this role, you will engage with guests daily, ensuring their check-in processes are smooth and efficient while managing payment accounts accurately. You will also play a key role in training and coaching staff to uphold professional standards.
Key Responsibilities:
- Oversee guest check-in processes and verify identities.
- Manage accurate payment accounts and issue room keys.
- Enter loyalty rewards information and ensure billing accuracy.
- Assist management in training and coaching staff.
- Address guest needs and handle daily reports.
- Maintain strict adherence to safety and quality protocols.
- Serve as a role model for professional standards in guest services.
Job Requirements
High school diploma or G.E.D. equivalent.
Minimum of 1 year of related work experience in hospitality or guest services.
Minimum of 1 year of supervisory experience.
Proficiency in using computer systems and Point of Sale (POS) software.
Excellent communication skills with a professional and clear speaking manner.
Quick Info
Company
Marriott International
Location
Putrajaya
Salary
Undisclosed
Incentive / Bonus
Performance-based incentives and service excellence rewards.
Skills Required
7 skills
Click to submit your application
Required Skills
Guest Services
Supervisory Skills
Communication
Organizational Skills
Problem Solving
Attention To Detail
Time Management
Assistant Guest Service Manager - Frequently Asked Questions
What is the salary for a Assistant Guest Service Manager at Marriott International in Putrajaya?
Marriott International has not disclosed the salary for this role.
Where is this Assistant Guest Service Manager job located?
This Assistant Guest Service Manager position is based in Putrajaya, Malaysia. This role is fully on-site.
What qualifications do I need for this Assistant Guest Service Manager role?
Marriott International is looking for High school diploma or G.E.D. equivalent.; Minimum of 1 year of related work experience in hospitality or guest services.; Minimum of 1 year of supervisory experience..
How do I apply for this Assistant Guest Service Manager job at Marriott International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-04.
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