Assistant Guest Service Manager at Marriott International - Putrajaya

The Assistant Guest Service Manager is responsible for overseeing guest check-in processes and ensuring a premium guest experience. This role involves managing staff training, addressing guest needs, and maintaining safety and quality protocols.

In this role, you will engage with guests daily, ensuring their check-in processes are smooth and efficient while managing payment accounts accurately. You will also play a key role in training and coaching staff to uphold professional standards.

Key Responsibilities:

• Oversee guest check-in processes and verify identities.
• Manage accurate payment accounts and issue room keys.
• Enter loyalty rewards information and ensure billing accuracy.
• Assist management in training and coaching staff.
• Address guest needs and handle daily reports.
• Maintain strict adherence to safety and quality protocols.
• Serve as a role model for professional standards in guest services.