Role Summary
The Assistant Guest Service Manager is responsible for overseeing guest check-in processes and ensuring a premium guest experience. This role involves managing staff training, addressing guest needs, and maintaining safety and quality protocols.
Job Description
In this role, you will engage with guests daily, ensuring their check-in processes are smooth and efficient while managing payment accounts accurately. You will also play a key role in training and coaching staff to uphold professional standards.
Key Responsibilities:
- Oversee guest check-in processes and verify identities.
- Manage accurate payment accounts and issue room keys.
- Enter loyalty rewards information and ensure billing accuracy.
- Assist management in training and coaching staff.
- Address guest needs and handle daily reports.
- Maintain strict adherence to safety and quality protocols.
- Serve as a role model for professional standards in guest services.
Job Requirements
High school diploma or G.E.D. equivalent.
Minimum of 1 year of related work experience in hospitality or guest services.
Minimum of 1 year of supervisory experience.
Proficiency in using computer systems and Point of Sale (POS) software.
Excellent communication skills with a professional and clear speaking manner.
Quick Info
Company
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Location
Putrajaya
Salary
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Incentive / Bonus
Performance-based incentives and service excellence rewards.
Skills Required
7 skills
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Required Skills
Guest Services
Supervisory Skills
Communication
Organizational Skills
Problem Solving
Attention To Detail
Time Management
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