Role Summary
A mid-level hospitality role responsible for overseeing front-desk operations, ensuring guest satisfaction, and assisting in the supervision and training of the guest services team at Le Méridien Putrajaya.
Job Description
As an Assistant Guest Service Manager, you will oversee guest check-in processes, verify identities, and manage accurate payment accounts. You will be responsible for issuing room keys, entering loyalty rewards information, and ensuring billing accuracy. Additionally, you will assist management in training and coaching staff, serving as a role model for professional standards. The role involves addressing guest needs, handling daily reports, and maintaining strict adherence to safety and quality protocols to ensure a premium guest experience.
Job Requirements
High school diploma or G.E.D. equivalent.
Minimum of 1 year of related work experience in hospitality or guest services.
Minimum of 1 year of supervisory experience.
Proficiency in using computer systems and Point of Sale (POS) software.
Excellent communication skills with a professional and clear speaking manner.
Ability to work in a standing position for extended periods and lift up to 10 pounds.
Strong organizational skills to manage reports, billing, and guest requests.
Quick Info
Company
—
Location
Putrajaya
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Guest Relations
Front Office Operations
Supervisory Skills
POS Systems
Conflict Resolution
Billing & Accounting
Training & Coaching
Professional Communication
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