Role Summary
The Assistant Manager, Information Technology Management is responsible for leading the IT Service Desk and End User Computing operations. This role ensures high-quality support and business continuity while overseeing IT asset lifecycle management and compliance with security policies.
Job Description
In this role, you will manage day-to-day IT operations, focusing on delivering efficient support and solutions to end users. You will work in a collaborative environment, mentoring junior staff and driving service improvements through data analysis.
Key Responsibilities:
- Lead the IT Service Desk and End User Computing operations.
- Oversee the entire IT asset lifecycle management.
- Manage procurement processes for IT assets.
- Ensure compliance with security policies and regulatory standards.
- Mentor and coach junior IT staff.
- Analyze service tickets to drive service improvements.
- Collaborate with cross-functional teams to deliver IT solutions.
Job Requirements
Proven experience in leading IT Service Desk and End User Computing operations.
Strong knowledge of IT asset management and software license compliance.
Experience with IT procurement processes.
Familiarity with insurance regulatory requirements such as BNM standards and ISO27001.
Excellent communication skills for stakeholder management.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
—
Incentive / Bonus
Not specified
Skills Required
7 skills
Click to submit your application
Required Skills
IT Service Management
IT Asset Management
Procurement
Compliance
Mentoring
Communication
Analytical Skills
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