Assistant Manager, Information Technology Management at AIA Malaysia (Insurance) - Kuala Lumpur

The Assistant Manager, Information Technology Management is responsible for leading the IT Service Desk and End User Computing operations. This role ensures high-quality support and business continuity while overseeing IT asset lifecycle management and compliance with security policies.

In this role, you will manage day-to-day IT operations, focusing on delivering efficient support and solutions to end users. You will work in a collaborative environment, mentoring junior staff and driving service improvements through data analysis.

Key Responsibilities:

• Lead the IT Service Desk and End User Computing operations.
• Oversee the entire IT asset lifecycle management.
• Manage procurement processes for IT assets.
• Ensure compliance with security policies and regulatory standards.
• Mentor and coach junior IT staff.
• Analyze service tickets to drive service improvements.
• Collaborate with cross-functional teams to deliver IT solutions.