Associate, Client Services (Japanese Speaker) at S&P Global - Kuala Lumpur
Role Summary
The Associate, Client Services (Japanese Speaker) is responsible for providing advanced application support for the iLevel software to global clients. This role involves troubleshooting complex technical issues and collaborating with cross-functional teams to ensure outstanding client service and timely resolutions.
Job Description
In this role, you will engage in day-to-day support activities, addressing client inquiries and resolving technical challenges. You will work in a dynamic environment, collaborating with senior managers and global teams to enhance product documentation and client satisfaction.
Key Responsibilities:
- Troubleshoot complex technical issues related to iLevel software.
- Document communication in service management systems.
- Monitor support channels for client inquiries.
- Collaborate with senior managers to develop product documentation.
- Create user guides and knowledge base articles.
- Ensure timely resolutions to client issues.
- Provide exceptional customer service to global clients.
Job Requirements
Bachelor's degree in Computer Science, Information Technology, or a Finance-related field.
0 to 1 years of experience in technical support for enterprise software applications.
Proficiency in Microsoft Excel.
Strong problem-solving and analytical skills.
Excellent communication skills in English and Japanese.
Detail-oriented mindset with a commitment to customer service.
Associate, Client Services (Japanese Speaker) - Frequently Asked Questions
What is the salary for a Associate, Client Services (Japanese Speaker) at S&P Global in Kuala Lumpur?
S&P Global has not disclosed the salary for this role. Associate, Client Services (Japanese Speaker) positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Associate, Client Services (Japanese Speaker) job located?
This Associate, Client Services (Japanese Speaker) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Associate, Client Services (Japanese Speaker) role?
S&P Global is looking for Bachelor's degree in Computer Science, Information Technology, or a Finance-related field.; 0 to 1 years of experience in technical support for enterprise software applications.; Proficiency in Microsoft Excel..
How do I apply for this Associate, Client Services (Japanese Speaker) job at S&P Global?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-29.
Quick Info
Company
S&P Global
Location
Kuala Lumpur
Salary
Undisclosed
Incentive / Bonus
Referral incentive awards
Skills Required
7 skills
Click to submit your application
Required Skills
Associate, Client Services (Japanese Speaker) Salary at S&P Global
S&P Global has not disclosed the salary for this role. Associate, Client Services (Japanese Speaker) positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for This Associate, Client Services (Japanese Speaker) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions S&P Global asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-29, so apply early.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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