Role Summary
The Associate, Client Services (Japanese Speaker) is responsible for providing advanced application support for the iLevel software to global clients. This role involves troubleshooting complex technical issues and collaborating with cross-functional teams to ensure outstanding client service and timely resolutions.
Job Description
In this role, you will engage in day-to-day support activities, addressing client inquiries and resolving technical challenges. You will work in a dynamic environment, collaborating with senior managers and global teams to enhance product documentation and client satisfaction.
Key Responsibilities:
- Troubleshoot complex technical issues related to iLevel software.
- Document communication in service management systems.
- Monitor support channels for client inquiries.
- Collaborate with senior managers to develop product documentation.
- Create user guides and knowledge base articles.
- Ensure timely resolutions to client issues.
- Provide exceptional customer service to global clients.
Job Requirements
Bachelor's degree in Computer Science, Information Technology, or a Finance-related field.
0 to 1 years of experience in technical support for enterprise software applications.
Proficiency in Microsoft Excel.
Strong problem-solving and analytical skills.
Excellent communication skills in English and Japanese.
Detail-oriented mindset with a commitment to customer service.
Quick Info
Company
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Location
Kuala Lumpur
Salary
—
Incentive / Bonus
Referral incentive awards
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Documentation
Customer Service
Analytical Skills
Communication
Microsoft Excel
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