Role Summary
Provide high-quality technical support for S&P Global's enterprise software solutions to APAC clients. You will troubleshoot issues, manage client inquiries, and collaborate globally to enhance product documentation and client satisfaction.
Job Description
As an Associate Product Support specialist, you will provide advanced application support for the iLevel software to global clients. Responsibilities include troubleshooting complex technical issues, documenting communication in service management systems, and monitoring support channels for inquiries. You will collaborate cross-functionally with senior managers and global teams to develop product documentation, including user guides and knowledge base articles, ensuring outstanding client service and timely resolutions.
Job Requirements
Bachelor's degree in Computer Science, Information Technology, or a Finance-related field.
0 to 1 years of experience in technical support for enterprise software applications.
Proficiency in Microsoft Excel and familiarity with financial services or private markets.
Strong problem-solving and analytical skills to identify root causes of complex issues.
Excellent communication skills in English and Japanese.
Ability to work under pressure and manage multiple support requests simultaneously.
Detail-oriented mindset with a commitment to delivering exceptional customer service.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Technical Support
Troubleshooting
Ilevel
Microsoft Excel
Financial Services
Client Services
Product Documentation
Problem Solving
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