Associate Customer Success (AI Platforms / SaaS) – 8nabler Sdn Bhd
Role Summary
The role requires supporting customer success initiatives through relationship management, onboarding, and collaboration with sales and cross-functional teams, while utilizing strong communication and organizational skills to enhance customer satisfaction.
Job Description
As an Associate Customer Success at 8nabler Sdn Bhd, you will support primary Customer Success Managers in nurturing post-sale relationships with customers. Your role includes assisting with onboarding, monitoring usage metrics, identifying adoption challenges, and collaborating with sales for account growth. You will also coordinate with cross-functional teams to relay feedback and help document customer needs. Your proactive communication will contribute to maintaining high customer satisfaction and building long-term relationships.
Job Requirements
1–3 years of experience in customer success, account management, consulting, or related roles
Strong communication and interpersonal skills
Highly organized with attention to detail
Willingness to learn enterprise software and customer success best practices
Ability to work collaboratively across teams
Quick Info
Company
8nabler Sdn Bhd
Location
Sarawak
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Success
Account Management
Communication
Organization
Teamwork
Problem-Solving
Customer Relationship Management
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