Associate Customer Success (AI Platforms / SaaS) – 8nabler Sdn Bhd

The Associate Customer Success is responsible for supporting primary Customer Success Managers in nurturing post-sale relationships with customers. This role plays a crucial part in ensuring customer satisfaction and fostering long-term relationships through proactive communication and collaboration.

As an Associate Customer Success at 8nabler Sdn Bhd, you will engage in daily interactions with customers to assist them in their journey with our AI platforms and SaaS solutions. You will work closely with various teams to ensure a seamless customer experience and contribute to account growth.

Key Responsibilities:

• Assist with onboarding new customers to ensure a smooth transition.
• Monitor usage metrics to identify areas for improvement and adoption challenges.
• Collaborate with sales teams to identify opportunities for account growth.
• Relay customer feedback to cross-functional teams for product improvement.
• Document customer needs and track progress on action items.
• Maintain proactive communication with customers to enhance satisfaction.
• Support Customer Success Managers in developing strategies for customer retention.