Connect with leading companies and kickstart your career journey.
Showing 239 jobs matching your filters (Page 1 of 20)
The Customer Service Executive is responsible for managing customer inquiries and ensuring a seamless order fulfillment experience. This role plays a crucial part in maintaining high customer satisfaction and supporting efficient business operations.
The Customer Service Executive is responsible for providing exceptional support to our customers. This role involves addressing inquiries and resolving issues while ensuring customer satisfaction in a remote work environment.
The Sales & Service Coordinator is responsible for overseeing after-sales service operations. This role plays a crucial part in ensuring customer satisfaction and efficient service delivery by coordinating with various teams to resolve customer issues.
The Internship - Customer Experience & Operations is responsible for enhancing customer satisfaction and supporting operational efficiency. This role involves engaging with customers and managing various operational tasks in a dynamic work environment.
The Customer Services role is responsible for managing customer inquiries across multiple communication channels. This position plays a crucial role in enhancing customer satisfaction and fostering positive relationships through effective service delivery.
The Sales Advisor and Live Host is responsible for delivering excellent and friendly customer service. This role involves interacting with customers, understanding their needs, and providing suitable solutions to enhance customer satisfaction and build long-term relationships.
The Customer Service Specialist (Business Care) is responsible for providing customer service support within a business care context. This role involves handling customer inquiries and resolving issues to ensure high levels of customer satisfaction.
The Customer Success Executive is responsible for enhancing customer satisfaction and contributing to the development of the best accounting software in Southeast Asia. This role involves direct interaction with customers to resolve queries and improve their experience with the product.
The Customer Service (Seller Chat) role is responsible for ensuring efficient resolution of customer issues and managing the support team. This position plays a crucial role in enhancing customer satisfaction and operational efficiency within the Scommerce team.
The Internship Customer Relationship Specialist is responsible for engaging with clients to understand their needs and provide tailored solutions. This role plays a crucial part in enhancing customer satisfaction and supporting business objectives through effective communication and problem-solving.
The Digital Sales Assistant is responsible for being the first point of contact for customers. This role plays a crucial part in ensuring customer satisfaction and fostering strong relationships through effective communication.
The Intern, Customer Happiness is responsible for enhancing customer satisfaction through effective communication and complaint resolution. This role involves collaborating with team members to improve service standards while gaining valuable experience in a dynamic work environment.
By SuperJobs Career Team · Updated July 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.