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The Order to Cash Ops Lead (Cash Apps) is responsible for leading the Cash Apps Team, managing workload distribution, and ensuring performance metrics are met. The role includes customer service, account reconciliations, data management, reporting, and attending client meetings to address account performance issues.
The Restaurant Manager is responsible for overseeing the daily operations of a Thai restaurant, managing both front and back of house activities. The role includes leading and training staff, ensuring high standards of customer service, and maintaining compliance with health and safety regulations.
This role is for a Retail Assistant at DobiQueen, working from 9:30 AM to 7:00 PM. The position requires managing sales and customer service duties in a self-service laundry environment with a six-day workweek and a trial period before full-time employment.
This role is for an Associate Customer Relationship Manager responsible for assisting customers with their banking needs and identifying new sales opportunities. The position involves building and maintaining customer relationships and promoting financial products.
The Assistant Sales Manager role focuses on driving sales of ASB products and ensuring excellent customer service. You will be responsible for achieving sales targets and maintaining compliance with bank policies while engaging with new customers.
The Sales Manager (Proactive) is responsible for identifying and managing sales opportunities to meet revenue goals. This role involves building and maintaining strong customer relationships and collaborating with sales channels to support sales activities.
The Sales Executive / Customer Service role in Bangsar, Kuala Lumpur involves engaging with customers to understand their furniture needs, providing suitable product solutions, and supporting various sales and after-sales activities. The position requires effective communication and customer service skills within a retail environment.
The Sales Consultant role involves driving sales of ASB products while ensuring excellent customer service. You will engage with customers, meet sales targets, and maintain compliance with bank standards.
This position involves assisting with customer service tasks, preparing drinks according to standard procedures, maintaining cleanliness in the beverage area, and supporting cash handling operations. The work is based at Kedai Minuman Secawan Kopi in Putrajaya and requires at least one year of experience in the food and beverage field with a minimum education level of Sijil Pelajaran Malaysia (SPM). Training will be provided for this role.
This is a full-time telemarketing role at CUCKOO International focusing on sales of home appliances. Based in Kajang, the position offers a competitive salary and commission structure for energetic individuals looking to start a career in sales.
The Assistant Venue Manager at Sheraton Johor Bahru is responsible for overseeing bar and lounge operations, managing staff, and ensuring compliance with beverage policies and legal requirements. The role involves supporting operational standards, handling inventory controls, assisting with promotional activities, and maintaining guest and employee satisfaction.
The Customer Service Specialist (Business Care) provides support to business customers by handling inquiries and resolving issues to ensure satisfaction. The role involves communication primarily through phone and email. The specialist works within a team and applies basic customer service principles to address customer concerns.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.