Associate Enterprise Customer Success Specialist – Veeam
Role Summary
The Associate Enterprise Customer Success Specialist is responsible for maximizing customer success and outcomes through effective collaboration and technical expertise. This role operates within a pooled Success model to enhance customer engagement and drive adoption of Veeam's product offerings.
Job Description
In this role, you will engage with customers to understand their needs and provide support for Veeam's suite of products. You will analyze customer health metrics to identify opportunities for growth and ensure successful product adoption.
Key Responsibilities:
- Collaborate with customers to understand their usage and needs.
- Analyze customer health dashboards to identify churn and expansion triggers.
- Drive adoption of Veeam Data Cloud and related offerings.
- Respond to customer inquiries and provide technical support.
- Facilitate customer training sessions on Veeam products.
- Monitor customer feedback and implement improvements.
- Work closely with the sales team to identify upsell opportunities.
Job Requirements
Bachelor's degree in a relevant field.
Experience in customer success or technical support roles.
Strong understanding of Veeam products and services.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Quick Info
Company
Veeam
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Customer Success
Technical Support
Collaboration
Analytical Skills
Communication
Problem Solving
Time Management
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