Associate Enterprise Customer Success Specialist – Veeam
Role Summary
The Associate Enterprise Customer Success Specialist at Veeam is responsible for maximizing customer success through collaboration, technical understanding of Veeam products, and proactive engagement with customers to drive adoption and growth across the Veeam portfolio.
Job Description
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with strong technical acumen are key in this role. As a Customer Success Specialist, you’ll operate in a pooled Success model to provide scaled coverage for customers without a Named Customer Success Engineer (CSE). You will respond to usage, churn, and expansion triggers from the customer health dashboard to drive adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings across the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.
Quick Info
Company
Veeam
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Collaboration
Organization
Technical Acumen
Customer Engagement
Problem-Solving
Communication
Adaptability
Analytical Thinking
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