Asst Manager/Manager, Chargeback & Dispute Management at Hong Leong Bank - Kuala Lumpur

The Assistant Manager/Manager, Chargeback & Dispute Management is responsible for overseeing transaction disputes and ensuring compliance with Visa and MasterCard regulations. This role plays a critical part in minimizing monetary losses and ensuring timely resolution of disputes within the Card & Merchant Operation team.

In this role, you will manage day-to-day operations related to transaction disputes, working closely with various teams to ensure compliance and efficiency. You will be part of a dynamic environment that requires strong analytical skills and attention to detail.

Key Responsibilities:

• Oversee transaction disputes and ensure compliance with Visa and MasterCard regulations.
• Process disputes and act as a checker for documentation.
• Perform reconciliations to ensure accuracy in financial reporting.
• Support cross-functional initiatives within the Card & Merchant Operation team.
• Analyze dispute trends to minimize monetary losses.
• Collaborate with internal teams to enhance dispute resolution processes.
• Provide training and guidance to junior staff on chargeback handling.