Asst Manager/Manager, Chargeback & Dispute Management – Hong Leong Bank
Role Summary
The Assistant Manager/Manager, Chargeback & Dispute Management is responsible for overseeing transaction disputes and ensuring compliance with Visa and MasterCard regulations. This role plays a critical part in minimizing monetary losses and ensuring timely resolution of disputes within the Card & Merchant Operation team.
Job Description
In this role, you will manage day-to-day operations related to transaction disputes, working closely with various teams to ensure compliance and efficiency. You will be part of a dynamic environment that requires strong analytical skills and attention to detail.
Key Responsibilities:
- Oversee transaction disputes and ensure compliance with Visa and MasterCard regulations.
- Process disputes and act as a checker for documentation.
- Perform reconciliations to ensure accuracy in financial reporting.
- Support cross-functional initiatives within the Card & Merchant Operation team.
- Analyze dispute trends to minimize monetary losses.
- Collaborate with internal teams to enhance dispute resolution processes.
- Provide training and guidance to junior staff on chargeback handling.
Job Requirements
Malaysian citizen.
Diploma/Bachelor’s Degree/Professional Degree holder in Banking or related discipline.
3 years of relevant experience in Dispute Resolution and Chargeback Handling.
Proficient in English and Microsoft Office applications.
Detail-oriented with proven analytical skills.
Quick Info
Company
Hong Leong Bank
Location
Kuala Lumpur
Salary
—
Skills Required
8 skills
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Required Skills
Analytical Skills
Attention To Detail
Dispute Resolution
Chargeback Handling
Documentation Management
Financial Reconciliation
Cross-Functional Collaboration
Communication
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