AUTOMATION & DIGITALIZATION OPS SPECIALIST – CelcomDigi
Role Summary
The Automation and Digitalization Ops Specialist will lead retail automation projects, enhancing customer touchpoints and back-office processes. This role requires expertise in automation technologies and the ability to train store personnel on new systems.
Job Description
The Automation and Transformation Specialist is responsible for leading strategic retail automation projects across various channels. This role involves spearheading solution development, providing expert guidance, identifying opportunities for automation, researching, evaluating, and recommending best-in-class automation technologies, and developing comprehensive training plans for store personnel on new automated processes.
Job Requirements
Minimum degree holder with 8 years of experience in retail operations, preferably within the telecommunications industry.
Proven track record of successfully implementing automation solutions in a retail environment.
Strong understanding of retail technology trends and emerging automation solutions (e.g. AI, chatbots, self-service kiosks).
Experience working within fields of retail and/or planning.
Any experience in change/transformation or cross divisional collaboration is a bonus.
Familiarity with agile project management methodologies.
Quick Info
Company
CelcomDigi
Location
Selangor
Salary
Undisclosed
Skills Required
5 skills
Click to submit your application
Required Skills
Automation
Project Management
Retail Operations
Technology Trends
Training
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