Branch Operation Supervisor – Tong Xin Tang Healthcare

The Branch Operation Supervisor is responsible for overseeing daily clinic operations to ensure efficient workflows, high service standards, and compliance with healthcare regulations and company policies. This role involves leading and managing a multidisciplinary team, ensuring patient safety and clinic maintenance, and driving revenue growth while maintaining customer satisfaction in a Traditional Chinese Medicine clinic setting.

The Branch Operation Supervisor oversees daily clinic operations to ensure efficient workflows, high service standards, and compliance with local healthcare regulations, Traditional Chinese Medicine (TCM) protocols, and company policies. This role includes leading, supervising, recruiting, and developing a multidisciplinary team, ensuring patient safety, clinic cleanliness, proper equipment maintenance, and managing patient consultations and treatment plans to deliver safe and effective TCM care. Additionally, the supervisor manages branch inventory, drives revenue growth by handling sales targets and customer satisfaction initiatives, and monitors financial performance and operational budgets to sustain clinic performance.