Role Summary
Provide exceptional guest services by managing inquiries, requests, and operational tasks to ensure a seamless and memorable stay at Sheraton Kota Kinabalu.
Job Description
As a Guest Experience Expert (Call Centre Agent) at Sheraton Kota Kinabalu, you will be responsible for creating memorable and unique experiences for guests throughout their stay. Your role involves handling guest inquiries, processing operational needs, and sharing local highlights with professionalism. You will be empowered to move about the space, address guest requests, and complete reports, ensuring every transaction feels personal and meaningful while maintaining high quality and safety standards.
Job Requirements
High school diploma or G.E.D. equivalent.
No prior related work experience required.
Ability to stand, sit, or walk for extended periods during a shift.
Physical ability to lift, carry, or move objects weighing up to 10 pounds.
Strong verbal communication skills and a professional personal appearance.
Commitment to upholding quality standards and maintaining guest confidentiality.
Ability to follow company policies and safety procedures consistently.
Quick Info
Company
—
Location
Sabah
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Guest Relations
Customer Service
Communication
Hospitality Operations
Problem Solving
Report Writing
Teamwork
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