Role Summary
The Call Centre Agent is responsible for creating memorable and unique experiences for guests. This role involves handling guest inquiries and operational needs while ensuring high-quality service standards are maintained.
Job Description
As a Guest Experience Expert (Call Centre Agent) at Sheraton Kota Kinabalu, you will engage with guests to provide exceptional service and support throughout their stay. You will be empowered to address guest requests and complete reports, ensuring every interaction is personal and meaningful.
Key Responsibilities:
- Handle guest inquiries with professionalism.
- Process operational needs efficiently.
- Share local highlights and recommendations with guests.
- Address guest requests promptly and effectively.
- Complete reports to maintain service quality.
- Uphold safety standards during all interactions.
- Maintain guest confidentiality at all times.
Job Requirements
High school diploma or G.E.D. equivalent.
No prior related work experience required.
Strong verbal communication skills.
Professional personal appearance.
Commitment to quality standards.
Quick Info
Company
—
Location
Sabah
Salary
—
Incentive / Bonus
Not specified
Skills Required
6 skills
Click to submit your application
Required Skills
Communication
Customer Service
Problem Solving
Attention To Detail
Time Management
Teamwork
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances