Client Success & Operations Executive – Snatch Park Bizsolutions Sdn Bhd
Role Summary
The Client Success & Operations Executive is responsible for ensuring the smooth delivery and operation of cashless parking payment systems nationwide. This role involves collaborating with internal teams and external partners to provide timely and efficient service to clients.
Job Description
In this position, you will engage in day-to-day operations to ensure the effective functioning of cashless parking systems. You will work closely with various teams to address client needs and enhance service delivery.
Key Responsibilities:
- Ensure the smooth operation of cashless parking payment systems.
- Collaborate with internal teams to resolve client issues promptly.
- Monitor system performance and troubleshoot any technical problems.
- Analyze data to generate performance reports for stakeholders.
- Provide training and support to clients on system usage.
- Maintain strong relationships with external partners and vendors.
- Identify opportunities for process improvements and implement solutions.
Job Requirements
Bachelor's Degree in Information Technology, Business Administration, Engineering, or a related discipline.
Minimum of 3 years in operations, client management, or technology-driven environments.
Familiarity with digital payment systems and mobile applications.
Basic troubleshooting and system monitoring skills.
Experience with data analysis and performance reporting.
Strong problem-solving and analytical skills.
Excellent communication in Bahasa Malaysia and English (Mandarin an advantage).
Quick Info
Company
Snatch Park Bizsolutions Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 5000
Skills Required
7 skills
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Required Skills
Client Management
Operations Management
Data Analysis
Troubleshooting
Communication
Problem-Solving
Analytical Thinking
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