Role Summary
Responsible for managing customer arrears by contacting clients, negotiating payment solutions, and ensuring monthly collection targets are met through professional communication.
Job Description
As a Collection Advisor, you will be responsible for managing and monitoring customer accounts with payment arrears to ensure timely recovery. Your daily duties involve communicating professionally with customers to secure outstanding payments and negotiating suitable payment plans in accordance with company policies. You will accurately record interaction data within internal systems while working diligently to meet and exceed monthly collection targets (KPIs). The role requires a balance of firm negotiation and ethical customer service.
Job Requirements
Minimum SPM or Diploma in a related field.
Previous experience in debt collection or credit control is a significant advantage.
Excellent communication skills in both Bahasa Melayu and English.
Strong negotiation and problem-solving abilities.
Target-driven mindset with the ability to work effectively under pressure.
Basic computer literacy, including Microsoft Office and internal system usage.
Professional and ethical attitude when handling difficult customer scenarios.
Quick Info
Company
—
Location
Terengganu
Salary
MYR 1700 - 3000
Skills Required
8 skills
Click to submit your application
Required Skills
Debt Collection
Credit Control
Communication
Negotiation
Problem Solving
Microsoft Office
KPI Management
Customer Relations
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