Role Summary
The Collector Advisor is responsible for managing past-due accounts by contacting customers to remind them of their repayment obligations. This role involves high-volume communication and field visits to optimize recovery efforts and achieve monthly collection targets.
Job Description
In this position, you will engage with customers through calls and visits to ensure timely repayments while adhering to company policies. You will also update customer information in the system to enhance collection efficiency.
Key Responsibilities:
- Manage past-due accounts by contacting customers.
- Negotiate repayment terms with customers.
- Ensure compliance with company credit policies.
- Perform high-volume calls to customers.
- Conduct field visits to meet customers in person.
- Update customer contact details in the system.
- Meet monthly collection targets through effective strategies.
Job Requirements
Minimum age of 18 years old.
Positive attitude and respect for management.
Ability to work under pressure and meet targets.
Must have own transport, laptop, smartphone, and home WiFi.
Experience in collections, sales, or customer service is preferred.
Fresh graduates are welcome to apply as intensive on-job training is provided.
Willingness to perform field visits to meet customers.
Quick Info
Company
—
Location
Kuala Lumpur
Salary
MYR 33 - 4763
Incentive / Bonus
Target-based incentives and performance bonuses
Skills Required
7 skills
Click to submit your application
Required Skills
Negotiation
Communication
Customer Service
Time Management
Problem Solving
Attention To Detail
Teamwork
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances