Concierge – Marriott International

The Concierge at Sheraton is responsible for handling guest requests for services such as transportation, reservations, and dry cleaning. The role involves coordinating with other departments, providing information about the property and local amenities, and ensuring guest satisfaction and service standards.

The Concierge responds to guest requests for special arrangements or services such as transportation, reservations, and dry cleaning by making the necessary arrangements or identifying appropriate providers. They handle special requests from guests with unique needs and follow up to ensure satisfaction. This role involves providing guests with information about the property and surrounding amenities, answering and processing guest calls and requests, coordinating with other departments to resolve issues, and ensuring safety and service standards are met.