Customer Care Consultant – As White Sdn. Bhd.
Role Summary
The Customer Care Consultant is responsible for managing customer interactions and ensuring a high level of service. This role involves working closely with customers, brokers, and partners in a dynamic non-bank lending environment during Australian Business Hours.
Job Description
In this position, you will assess credit applications and manage daily operational processes, including onboarding, documentation, compliance, and settlements. You will maintain effective communication with various stakeholders to ensure smooth operations.
Key Responsibilities:
- Assess credit applications for business facilities.
- Manage daily operational processes including onboarding and documentation.
- Ensure compliance with regulatory requirements.
- Maintain communication with customers, brokers, and partners.
- Structure and analyze credit applications effectively.
- Oversee settlements and operational workflows.
- Provide solutions and support to customers and internal stakeholders.
Job Requirements
Bachelor's degree in finance or a related field.
At least 3 years' experience in credit analysis or lending.
Strong analytical and financial analysis skills.
Proficient in using CRM and lending platforms.
Excellent communication and customer service skills.
Quick Info
Company
As White Sdn. Bhd.
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
Credit Analysis
Financial Analysis
Customer Service
Attention To Detail
Problem Solving
Organizational Skills
Proactive Approach
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