Customer Care Consultant at As White Sdn. Bhd. - Kuala Lumpur

The Customer Care Consultant is responsible for managing customer interactions and ensuring a high level of service. This role involves working closely with customers, brokers, and partners in a dynamic non-bank lending environment during Australian Business Hours.

In this position, you will assess credit applications and manage daily operational processes, including onboarding, documentation, compliance, and settlements. You will maintain effective communication with various stakeholders to ensure smooth operations.

Key Responsibilities:

• Assess credit applications for business facilities.
• Manage daily operational processes including onboarding and documentation.
• Ensure compliance with regulatory requirements.
• Maintain communication with customers, brokers, and partners.
• Structure and analyze credit applications effectively.
• Oversee settlements and operational workflows.
• Provide solutions and support to customers and internal stakeholders.