Customer Program Management Associate

This role involves managing customer accounts and orders within a manufacturing environment to ensure on-time delivery and high satisfaction. The Associate works independently to resolve production issues, analyze performance data, and maintain effective communication between clients and the operations team.

The Customer Program Management Associate acts as a vital interface between customers and internal teams to ensure seamless production and delivery. Key responsibilities include monitoring customer orders, identifying potential delivery risks, and collaborating with department managers to resolve material or forecasting issues. The role involves detailed data entry, generating performance reports, analyzing trends, and assisting in the preparation of product quotes. You will also troubleshoot returns and maintain documentation for corrective actions to improve operational performance.