Role Summary
The Customer Program Management Associate is responsible for acting as a vital interface between customers and internal teams to ensure seamless production and delivery. This role significantly impacts operational performance by monitoring customer orders and resolving potential delivery risks.
Job Description
In this role, you will engage in day-to-day activities that involve detailed data entry, generating performance reports, and analyzing trends. You will collaborate closely with various department managers to ensure effective communication and problem resolution.
Key Responsibilities:
- Monitor customer orders to ensure timely delivery.
- Identify potential delivery risks and collaborate with teams to mitigate them.
- Generate performance reports and analyze trends for operational improvement.
- Assist in the preparation of product quotes for customers.
- Troubleshoot returns and maintain documentation for corrective actions.
- Collaborate with department managers to resolve material or forecasting issues.
- Ensure high accuracy in data entry and management report preparation.
Job Requirements
Bachelor’s degree in a related field or equivalent work experience.
2 to 4 years of relevant experience in program management or operations.
Strong knowledge of manufacturing processes, scheduling, and logistics.
Proficient in MS Office applications, including Excel, Access, and PowerPoint.
Excellent negotiation, problem-solving, and customer service skills.
Quick Info
Company
—
Location
Kedah
Salary
—
Incentive / Bonus
None mentioned
Skills Required
6 skills
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Required Skills
Data Entry
Performance Reporting
Trend Analysis
Problem Solving
Customer Service
Collaboration
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