Customer Program Management Specialist at Celestica Gbs Malaysia Sdn. Bhd. - Kedah

The Customer Program Management Specialist is responsible for managing day-to-day activities for customer accounts to ensure on-time product delivery and adherence to project schedules. This role significantly impacts account profitability and customer satisfaction through effective collaboration with various teams.

In this role, you will oversee the daily operations related to customer accounts, ensuring that products are delivered on time and projects are executed according to schedule. You will work closely with finance and supply chain teams to analyze costs and report on performance during reviews.

Key Responsibilities:

• Manage account profitability and forecast financial performance.
• Prepare pricing bids and manage contract terms.
• Resolve customer issues to maintain high satisfaction levels.
• Collaborate with finance and supply chain teams for cost analysis.
• Monitor strategy execution and project schedules.
• Conduct monthly and quarterly performance reporting.
• Engage with internal and external customers to enhance relationships.