Role Summary
The Customer Program Management Specialist is responsible for managing day-to-day activities for customer accounts to ensure on-time product delivery and adherence to project schedules. This role significantly impacts account profitability and customer satisfaction through effective collaboration with various teams.
Job Description
In this role, you will oversee the daily operations related to customer accounts, ensuring that products are delivered on time and projects are executed according to schedule. You will work closely with finance and supply chain teams to analyze costs and report on performance during reviews.
Key Responsibilities:
- Manage account profitability and forecast financial performance.
- Prepare pricing bids and manage contract terms.
- Resolve customer issues to maintain high satisfaction levels.
- Collaborate with finance and supply chain teams for cost analysis.
- Monitor strategy execution and project schedules.
- Conduct monthly and quarterly performance reporting.
- Engage with internal and external customers to enhance relationships.
Job Requirements
Bachelor’s degree in a related field or equivalent experience.
Three to six years of relevant experience in customer program management or manufacturing.
In-depth knowledge of manufacturing processes and supply chain management.
Strong understanding of product pricing and contract negotiations.
Excellent interpersonal and communication skills.
Quick Info
Company
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Location
Kedah
Salary
—
Incentive / Bonus
N/A
Skills Required
7 skills
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Required Skills
Customer Program Management
Financial Forecasting
Contract Negotiation
Problem Solving
Team Leadership
Performance Reporting
Communication
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