Customer Relations Officer (Mandarin) at ESTP Supply Chain Group (Kuala Lumpur) Sdn Bhd - Selangor

The Customer Relations Officer is responsible for managing customer inquiries and providing exceptional service. This role plays a crucial part in enhancing customer experience and maintaining positive relationships with clients.

As a Customer Relations Officer, you will engage with customers daily, addressing their inquiries and ensuring their satisfaction in a dynamic work environment. You will collaborate with various departments to resolve issues efficiently and contribute to a positive customer experience.

Key Responsibilities:

• Manage customer inquiries and provide timely responses.
• Address customer concerns and complaints effectively.
• Process orders and ensure accurate fulfillment.
• Collaborate with other departments to resolve issues.
• Maintain positive relationships with clients.
• Articulate solutions to enhance customer experience.
• Demonstrate a proactive approach to problem-solving.