Customer Relations Officer (Mandarin) – ESTP Supply Chain Group (Kuala Lumpur) Sdn Bhd
Role Summary
The Customer Relations Officer will manage customer inquiries and ensure satisfaction through effective communication in Mandarin, requiring strong problem-solving skills and a commitment to service excellence.
Job Description
As a Customer Relations Officer, you will be responsible for managing customer inquiries and providing exceptional service in Mandarin. Your role will involve addressing customer concerns, processing orders, and ensuring satisfaction. You will also collaborate with other departments to resolve issues efficiently and maintain positive relationships with clients. Fluency in Mandarin is essential for effective communication, and your ability to articulate solutions will be key to enhancing customer experience. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality service.
Job Requirements
Fluency in Mandarin (speaking, writing, and typing) is mandatory
Minimum SPM education qualification
Strong communication and interpersonal skills
Ability to handle customer inquiries and complaints effectively
Proficiency in Microsoft Office applications
Detail-oriented with strong organizational skills
Ability to work independently and as part of a team
Quick Info
Company
ESTP Supply Chain Group (Kuala Lumpur) Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4000
Skills Required
7 skills
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Required Skills
Mandarin Fluency
Customer Service
Communication
Problem-Solving
Microsoft Office
Organizational Skills
Teamwork
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