Customer Relations Officer (Mandarin) – ESTP Supply Chain Group (Kuala Lumpur) Sdn Bhd
Role Summary
The Customer Relations Officer is responsible for managing customer inquiries and providing exceptional service. This role plays a crucial part in enhancing customer experience and maintaining positive relationships with clients.
Job Description
As a Customer Relations Officer, you will engage with customers daily, addressing their inquiries and ensuring their satisfaction in a dynamic work environment. You will collaborate with various departments to resolve issues efficiently and contribute to a positive customer experience.
Key Responsibilities:
- Manage customer inquiries and provide timely responses.
- Address customer concerns and complaints effectively.
- Process orders and ensure accurate fulfillment.
- Collaborate with other departments to resolve issues.
- Maintain positive relationships with clients.
- Articulate solutions to enhance customer experience.
- Demonstrate a proactive approach to problem-solving.
Job Requirements
Fluency in Mandarin (speaking, writing, and typing) is mandatory.
Minimum SPM education qualification.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office applications.
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team.
Quick Info
Company
ESTP Supply Chain Group (Kuala Lumpur) Sdn Bhd
Location
Selangor
Salary
MYR 3000 - 4000
Skills Required
7 skills
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Required Skills
Customer Service
Problem-Solving
Communication
Order Processing
Interpersonal Skills
Microsoft Office
Attention To Detail
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