Customer Relationship Specialist (Mandarin Proficiency) – QuikMaster
Role Summary
The Customer Relationship Specialist will manage client interactions, resolve issues, and enhance satisfaction through effective communication and relationship-building skills, particularly in Mandarin, while collaborating with teams to support customer retention.
Job Description
As a Customer Relationship Specialist at QuikMaster, you will engage with clients to understand their needs and provide tailored solutions. Your role involves managing customer inquiries, resolving issues, and maintaining strong relationships to enhance customer satisfaction. You will also collaborate with internal teams to ensure seamless service delivery and contribute to customer retention strategies. Proficiency in Mandarin is essential for effective communication with our diverse clientele.
Job Requirements
Proficient in Mandarin and English
Strong communication and interpersonal skills
Experience in customer service or relationship management
Ability to resolve conflicts and provide effective solutions
Familiarity with CRM software and tools
Detail-oriented with strong organizational skills
Ability to work independently and as part of a team
Willingness to learn and adapt in a fast-paced environment
Quick Info
Company
QuikMaster
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Customer Service
Mandarin Proficiency
Communication
Problem-Solving
CRM Software
Organizational Skills
Teamwork
Adaptability
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