Customer Relationship Specialist (Mandarin Proficiency) – QuikMaster
Role Summary
The Customer Relationship Specialist is responsible for engaging with clients to understand their needs and provide tailored solutions. This role plays a crucial part in enhancing customer satisfaction and retention through effective communication and relationship management.
Job Description
As a Customer Relationship Specialist at QuikMaster, you will engage with clients daily to understand their needs and provide tailored solutions. Your role involves managing customer inquiries, resolving issues, and collaborating with internal teams to ensure seamless service delivery.
Key Responsibilities:
- Engage with clients to understand their needs and provide tailored solutions.
- Manage customer inquiries and resolve issues promptly.
- Maintain strong relationships to enhance customer satisfaction.
- Collaborate with internal teams to ensure seamless service delivery.
- Contribute to customer retention strategies.
- Utilize CRM software and tools to track customer interactions.
- Provide feedback to improve service processes.
Job Requirements
Proficient in Mandarin and English.
Experience in customer service or relationship management.
Strong communication and interpersonal skills.
Ability to resolve conflicts and provide effective solutions.
Familiarity with CRM software and tools.
Detail-oriented with strong organizational skills.
Willingness to learn and adapt in a fast-paced environment.
Quick Info
Company
QuikMaster
Location
Selangor
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Conflict Resolution
CRM Software
Interpersonal Skills
Organizational Skills
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