Customer Retention & Growth Specialist at Time dotCom Berhad - Kuala Lumpur
Role Summary
The Customer Retention & Growth Specialist is responsible for enhancing customer loyalty and reducing churn. This role involves developing strategies that increase customer lifetime value and collaborating with various teams to align campaigns with business objectives.
Job Description
In this role, you will engage in day-to-day activities focused on customer retention and engagement, working in a dynamic environment that prioritizes customer satisfaction. You will be instrumental in designing upsell campaigns and loyalty programs while analyzing data to drive decision-making.
Key Responsibilities:
- Develop and execute customer retention strategies.
- Design and implement upsell campaigns to enhance customer value.
- Analyze customer data to identify trends and insights.
- Collaborate with cross-functional teams to align marketing efforts.
- Create and manage loyalty programs to strengthen customer relationships.
- Monitor and report on customer engagement metrics.
- Proactively address customer concerns to prevent downgrades.
Job Requirements
Bachelor’s degree in any related field.
5 - 8 years’ experience in a consumer-facing company performing similar responsibilities.
Proven track record in base management, retention, or churn reduction.
Proficiency in CRM systems and analytics tools.
Strong communication and relationship-building skills.
Quick Info
Company
Time dotCom Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
CRM Systems
Data Analysis
Campaign Management
Communication
Problem-Solving
Relationship Building
Customer Retention & Growth Specialist Salary at Time dotCom Berhad
Time dotCom Berhad has not disclosed the salary for this role.
How to Apply for This Customer Retention & Growth Specialist Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Time dotCom Berhad asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-14, so apply early.
Customer Retention & Growth Specialist - Frequently Asked Questions
What is the salary for a Customer Retention & Growth Specialist at Time dotCom Berhad in Kuala Lumpur?
Time dotCom Berhad has not disclosed the salary for this role.
Where is this Customer Retention & Growth Specialist job located?
This Customer Retention & Growth Specialist position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Retention & Growth Specialist role?
Time dotCom Berhad is looking for Bachelor’s degree in any related field.; 5 - 8 years’ experience in a consumer-facing company performing similar responsibilities.; Proven track record in base management, retention, or churn reduction..
How do I apply for this Customer Retention & Growth Specialist job at Time dotCom Berhad?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-14.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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