Customer Retention & Growth Specialist – Time dotCom Berhad
Role Summary
The Customer Retention & Growth Specialist is responsible for enhancing customer loyalty and reducing churn. This role involves developing strategies that increase customer lifetime value and collaborating with various teams to align campaigns with business objectives.
Job Description
In this role, you will engage in day-to-day activities focused on customer retention and engagement, working in a dynamic environment that prioritizes customer satisfaction. You will be instrumental in designing upsell campaigns and loyalty programs while analyzing data to drive decision-making.
Key Responsibilities:
- Develop and execute customer retention strategies.
- Design and implement upsell campaigns to enhance customer value.
- Analyze customer data to identify trends and insights.
- Collaborate with cross-functional teams to align marketing efforts.
- Create and manage loyalty programs to strengthen customer relationships.
- Monitor and report on customer engagement metrics.
- Proactively address customer concerns to prevent downgrades.
Job Requirements
Bachelor’s degree in any related field.
5 - 8 years’ experience in a consumer-facing company performing similar responsibilities.
Proven track record in base management, retention, or churn reduction.
Proficiency in CRM systems and analytics tools.
Strong communication and relationship-building skills.
Quick Info
Company
Time dotCom Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
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Required Skills
CRM Systems
Data Analysis
Campaign Management
Communication
Problem-Solving
Relationship Building
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