Customer Retention & Growth Specialist – Time dotCom Berhad
Role Summary
The Customer Retention & Growth Specialist will focus on enhancing customer loyalty and reducing churn through strategic initiatives. This role involves designing upsell campaigns and collaborating with cross-functional teams to ensure customer satisfaction and engagement.
Job Description
We are looking for a Base Management Specialist to take customer retention and engagement to the next level. In this role, you will develop and execute strategies that strengthen loyalty, reduce churn, and grow customer lifetime value. You will be at the centre of designing upsell campaigns, preventing downgrades, and ensuring our customers stay delighted. Your work will involve building models for insights, creating loyalty programs, and collaborating with various teams to align campaigns with business objectives.
Job Requirements
Bachelor’s degree in any related field.
5 - 8 years’ experience in a consumer-facing company performing similar responsibilities.
Proven track record in base management, retention, or churn reduction.
Proficiency in CRM systems, analytics tools, and campaign management platforms.
Strong communication, problem-solving, and relationship-building skills.
Analytical mindset with a focus on data-driven decision-making.
Quick Info
Company
Time dotCom Berhad
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
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Required Skills
CRM Systems
Analytics Tools
Campaign Management
Communication
Problem-Solving
Relationship-Building
Data-Driven Decision-Making
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