Customer Service Assistant – KHATAM

The Customer Service Assistant position is a contract role focused on assisting customers by addressing their questions through calls and messages. This role requires providing service through multiple communication channels and supporting customer-related tasks within a team setting.

The Customer Service Assistant position involves providing friendly, confident, and helpful service to customers through various channels including email, social media, and phone. The role includes answering inquiries, providing correct information, recording and updating customer details, following up on issues, and collaborating with team members to ensure a positive customer experience. The assistant also supports customer loyalty programs and may perform additional tasks as assigned by supervisors or management.