Customer Service Assistant - Contract at KHATAM - Selangor

The Customer Service Assistant is responsible for providing friendly and helpful service to customers across various channels. This role plays a crucial part in ensuring a positive customer experience and supports customer loyalty initiatives.

The Customer Service Assistant position involves daily interactions with customers through email, social media, and phone, ensuring their inquiries are addressed promptly and accurately. The work environment is collaborative, requiring teamwork to enhance customer satisfaction.

Key Responsibilities:

• Provide friendly and confident service to customers.
• Answer inquiries and provide accurate information.
• Record and update customer details in the system.
• Follow up on customer issues to ensure resolution.
• Collaborate with team members to enhance customer experience.
• Support customer loyalty programs and initiatives.
• Perform additional tasks as assigned by supervisors or management.