Customer Service Assistant – KHATAM
Role Summary
The Customer Service Assistant is responsible for providing friendly and helpful service to customers across various channels. This role plays a crucial part in ensuring a positive customer experience and supports customer loyalty initiatives.
Job Description
The Customer Service Assistant position involves daily interactions with customers through email, social media, and phone, ensuring their inquiries are addressed promptly and accurately. The work environment is collaborative, requiring teamwork to enhance customer satisfaction.
Key Responsibilities:
- Provide friendly and confident service to customers.
- Answer inquiries and provide accurate information.
- Record and update customer details in the system.
- Follow up on customer issues to ensure resolution.
- Collaborate with team members to enhance customer experience.
- Support customer loyalty programs and initiatives.
- Perform additional tasks as assigned by supervisors or management.
Job Requirements
Confident, friendly, and possess a positive attitude.
Basic knowledge of customer service principles.
Proficient in Microsoft Office (Word, Excel, Outlook).
Good communication skills in English and Bahasa Malaysia.
Team player with a willingness to learn.
Experience in customer service is an advantage but not required.
Quick Info
Company
KHATAM
Location
Selangor
Salary
MYR 2000 - 2500
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Communication
Teamwork
Problem Solving
Microsoft Office
Adaptability
Application Tips
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