Customer Service Executive (E – Blue Electronic (M) Sdn Bhd
Role Summary
The Customer Service Executive is responsible for managing customer inquiries within our e-commerce division. This role plays a crucial part in ensuring customer satisfaction and enhancing the overall shopping experience.
Job Description
As a Customer Service Executive, you will engage with customers daily through various online platforms, addressing their inquiries and concerns. You will work in a dynamic environment, collaborating with different departments to resolve issues and improve service quality.
Key Responsibilities:
- Manage customer inquiries through online platforms such as Shopee and Lazada.
- Address customer concerns and provide accurate product information.
- Ensure a seamless shopping experience for customers.
- Collaborate with other departments to resolve customer issues.
- Enhance customer satisfaction through effective communication.
- Handle customer complaints professionally and efficiently.
- Maintain a positive and helpful attitude in all interactions.
Job Requirements
Minimum SPM or equivalent qualification.
Strong communication skills in English and Malay.
Familiarity with e-commerce platforms like Shopee and Lazada.
Proficient in using computers and basic software applications.
Strong problem-solving skills.
Ability to work in a fast-paced environment.
Team player with a positive attitude.
Quick Info
Company
Blue Electronic (M) Sdn Bhd
Location
Selangor
Salary
MYR 2000 - 2500
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem-Solving
E-Commerce Knowledge
Computer Proficiency
Team Collaboration
Application Tips
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