Customer Service Executive – Arvion Services Sdn Bhd
Role Summary
The Customer Service Executive will manage customer inquiries and complaints through various channels, ensuring a high level of satisfaction and efficient resolution of issues related to ride bookings and app functionality.
Job Description
As a Customer Service Executive for our E-hailing App, you will be the first point of contact for our users. Your primary responsibilities include managing incoming calls, chats, and emails to address customer inquiries, complaints, and feedback related to ride bookings, driver issues, and app functionality. You will ensure that all customer interactions are handled professionally and efficiently, striving to provide the best possible service. Your role will be crucial in enhancing customer satisfaction and resolving issues promptly, contributing to a seamless user experience.
Job Requirements
Must have SPM or equivalent qualification
Strong communication skills in English and Malay
Ability to handle customer inquiries and complaints effectively
Proficient in using computer systems and applications
Customer-oriented mindset with problem-solving skills
Ability to work in a fast-paced environment
Willingness to work flexible hours, including weekends
Previous experience in customer service is an advantage
Quick Info
Company
Arvion Services Sdn Bhd
Location
Johor
Salary
MYR 3500 - 4000
Skills Required
7 skills
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Required Skills
Communication
Problem-Solving
Customer Service
Multitasking
Computer Proficiency
Adaptability
Time Management
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