Service Advisor – Arvion Services Sdn Bhd

The Service Advisor is responsible for being the first point of contact for customers and ensuring their inquiries are addressed effectively. This role is crucial in maintaining customer satisfaction and requires strong communication skills in Cantonese and Mandarin to assist a diverse clientele.

As a Service Advisor, you will engage with customers through various channels including phone, chat, and email, ensuring their inquiries are handled promptly and accurately. Your ability to multitask and maintain a positive attitude will contribute to a seamless customer experience in our dynamic work environment in Ipoh, Perak.

Key Responsibilities:

• Address customer inquiries through phone, chat, and email.
• Provide accurate information to customers regarding services.
• Resolve customer issues promptly to ensure satisfaction.
• Demonstrate strong communication skills in Cantonese and Mandarin.
• Maintain a positive attitude while handling multiple tasks.
• Utilize communication tools effectively to assist customers.
• Collaborate with team members to enhance customer service experience.