Customer Service Executive at Agensi Pekerjaan FlyGoshJobs Sdn. Bhd. - Selangor

The Customer Service Executive is responsible for being the first point of contact for our customers. This role is essential in managing inquiries, complaints, and feedback to ensure customer satisfaction and contribute positively to the team.

As a Customer Service Executive, you will engage with customers daily, handling inbound calls related to their inquiries and concerns. You will work in a dynamic environment where full training will be provided to help you succeed in your role.

Key Responsibilities: - Manage inbound calls related to customer inquiries and complaints. - Address customer concerns effectively and provide accurate information. - Document interactions and escalate issues when necessary. - Collaborate with team members to enhance customer service processes. - Maintain a positive attitude while handling challenging situations. - Participate in training sessions to improve skills and knowledge. - Contribute to team goals and support a collaborative work environment.