Customer Service Executive – Boon Meng Electrical Sdn Bhd

The Customer Service Executive is responsible for managing daily inquiries from customers across various platforms. This role significantly impacts customer satisfaction and loyalty by ensuring a seamless shopping experience.

As a Customer Service Executive, you will engage with customers daily, addressing their inquiries related to products, delivery, and promotions. You will be the primary point of contact for customer concerns, ensuring effective communication and problem resolution.

Key Responsibilities:

• Manage daily customer inquiries on platforms like Shopee and TikTok.
• Address questions related to products, delivery, and promotions.
• Provide accurate information to customers to enhance their shopping experience.
• Resolve customer issues efficiently to maintain satisfaction and loyalty.
• Collaborate with team members to improve service processes.
• Document customer interactions and feedback for continuous improvement.
• Stay updated on product knowledge and promotions to assist customers effectively.