Customer Service Executive – Boon Meng Electrical Sdn Bhd
Role Summary
The Customer Service Executive will manage inquiries on Shopee and TikTok, addressing product, delivery, and promotional questions while ensuring customer satisfaction through effective communication and problem-solving skills.
Job Description
As a Customer Service Executive, you will be responsible for managing daily inquiries from customers on platforms like Shopee and TikTok. Your role will involve addressing questions related to products, delivery, and promotions, ensuring a seamless shopping experience. You will need to provide accurate information and resolve issues efficiently, contributing to customer satisfaction and loyalty. This position requires effective communication skills and a proactive approach to problem-solving, as you will be the primary point of contact for customer concerns and feedback.
Job Requirements
Minimum 2-3 years of experience in customer service, preferably in e-commerce
Strong communication skills in both English and Malay
Proficient in using customer service software and platforms
Ability to handle multiple inquiries simultaneously
Excellent problem-solving skills and attention to detail
Familiarity with Shopee and TikTok platforms is a plus
Ability to work in a fast-paced environment
Strong interpersonal skills and a customer-centric attitude
Quick Info
Company
Boon Meng Electrical Sdn Bhd
Location
Selangor
Salary
MYR 2500 - 3500
Skills Required
8 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
E-Commerce
Multitasking
Attention To Detail
Interpersonal Skills
Platform Proficiency
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances