Customer Service Manager at Worldline International - Kuala Lumpur
Role Summary
The Customer Service Manager is responsible for ensuring that services are delivered according to the Service Description and that all Service Level targets are met. This role involves collaboration with various teams to enhance customer satisfaction and manage service delivery effectively.
Job Description
In this role, the Customer Service Manager will analyze operational metrics, address trends and capacity needs, and handle escalations and customer queries related to hardware, software, and network issues. The position requires effective communication and adherence to structured workflows in a dynamic work environment.
Key Responsibilities:
- Analyze operational metrics to ensure service delivery meets standards.
- Collaborate with technical teams to address trends and capacity needs.
- Handle escalations and customer queries related to technical issues.
- Monitor incident status and prepare reporting for management.
- Manage SLA incidents and coordinate change requests.
- Act as a project coordinator for cross-team activities as needed.
- Implement process improvements to enhance customer satisfaction.
Job Requirements
IT degree with a strong background in IT Service Delivery Management.
Minimum 3 years of project coordination experience.
Experience in Managed Services or BPO is appreciated.
Excellent communication skills in English.
Ability to speak and read Chinese to support Taiwan customers.
Proficient in MS Office software, especially Excel and PowerPoint.
Quick Info
Company
Worldline International
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service Management
Project Coordination
Communication
Problem-Solving
Process Improvement
Technical Support
Customer Service Manager Salary at Worldline International
Worldline International has not disclosed the salary for this role. Customer Service Manager positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for This Customer Service Manager Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Worldline International asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-16, so apply early.
Customer Service Manager - Frequently Asked Questions
What is the salary for a Customer Service Manager at Worldline International in Kuala Lumpur?
Worldline International has not disclosed the salary for this role. Customer Service Manager positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Customer Service Manager job located?
This Customer Service Manager position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Manager role?
Worldline International is looking for IT degree with a strong background in IT Service Delivery Management.; Minimum 3 years of project coordination experience.; Experience in Managed Services or BPO is appreciated..
How do I apply for this Customer Service Manager job at Worldline International?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-16.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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