Customer Service Officer – Fitness First Petaling jaya

The Customer Service Officer is responsible for being the first point of contact for members and guests. This role plays a crucial part in creating a welcoming environment and ensuring member satisfaction through excellent service.

In this role, you will engage with members and guests daily, managing front desk operations and addressing inquiries. You will contribute to a positive atmosphere that supports member retention and satisfaction.

Key Responsibilities:

• Greet and assist members and guests with a friendly demeanor.
• Handle inquiries regarding memberships and services.
• Manage front desk operations efficiently.
• Support member retention through positive interactions.
• Resolve customer complaints and issues promptly.
• Maintain a clean and organized front desk area.
• Collaborate with team members to enhance service delivery.