Customer Service Officer – Fitness First Petaling jaya
Fitness First Petaling jaya
Hospitality
Role Summary
The Customer Service Officer serves as the primary point of contact for club members and guests, providing professional and welcoming support. The role focuses on delivering customer service, managing enquiries and membership matters, and maintaining front desk operations to support member retention through positive interactions.
Job Description
The Customer Service Officer role involves being the first point of contact for members and guests, ensuring a welcoming and professional environment. This position requires delivering excellent customer service, handling enquiries and membership matters, managing front desk operations, and supporting member retention through positive interactions.
Job Requirements
SPM / Diploma / relevant experience in customer service preferred.
Strong customer service mindset, and interpersonal skills.
Excellent communication: face-to-face and over the phone.
Comfortable working in a fast-paced environment.
Fast learner, punctual, reliable, and attentive to details.
Team player with a positive attitude and professional appearance.
Basic computer and POS system knowledge.
Able to work shift hours, weekends, and public holidays.
Quick Info
Company
Fitness First Petaling jaya
Location
Selangor
Salary
MYR 2200 - 2800
Skills Required
5 skills
Click to submit your application
Required Skills
Customer Service
Verbal Communication Skills
Customer Retention
Customer Relationship Management
Administrative Support
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